Retail Manager, Korea

About The Role

We’re looking for a superstar to join our Korea Dream Team as Retail Manager.

The successful candidate will be responsible for ensuring consistent brand experience, service quality, and operational excellence across all retail touchpoints in South Korea This role drives in-store execution, retail KPIs, and service standards, while maintaining strong relationships with frontline teams and store management.

As a Retail Manager you will be responsible for：

In-Store Execution & Brand Experience

Ensure brand experience, service quality, and retail excellence are consistently delivered across all stores.

Conduct regular store visits to monitor visual merchandising compliance, tester hygiene, and address stock-out issues.

Drive the in-store execution of campaigns, events, and animations to achieve sales targets and brand visibility.

Act as the primary in-store liaison with counter managers, providing feedback and actionable insights to HQ.

Retail Team Management

Lead and manage frontline retail teams to deliver service excellence and commercial results.

Oversee recruitment and hiring of full-time and part-time retail staff across South Korea.

Develop and implement incentive programs to drive performance.

Plan, manage, and optimise roster scheduling to meet operational and sales requirements.

Operational Excellence

Manage distribution of samples and TOAs (Testers on Account) to stores in a timely and efficient manner.

Ensure operational processes are aligned across all markets for consistency and efficiency.

Internal Use

Partner with cross-functional teams (Marketing, VM, Education, Supply Chain) to ensure seamless execution

Retail Eventing

Lead over the counter retail events like masterclass and makeovers

Support on offsite trade events like pop ups

Kpis & Performance

Monitor retail KPIs including sales, conversion rates, and customer service scores.

Identify gaps and implement action plans to improve retail performance.

Track execution quality and ensure compliance with brand standards.

Skills & Competencies

Strong leadership and people management skills.

Excellent organisational skills and attention to detail.

Ability to manage multi-market operations and competing priorities.

Strong interpersonal skills to build relationships with retail teams and store management.

Analytical mindset to track performance and propose improvement strategies.

Who you will work with

Reporting into Brand Director Korea, HK&MO & APAC TR (based in HK, regular visit to Korea)

Work hand in hands with Marketing & Education team who based in Korea

Requirements

Must be able to travel within region and to Magic Office regularly. Roughly a 50/50 split

Minimum five years’ experience in Retail Sales Management

Strong people focus, team spirited and passionate about developing teams

Proven track record of successful negotiations & ability to influence others

Target-Focused And Results-Driven

Excellent numerical and analytical skills

Effective communicator, both written and verbal with a structured and organised approach

Personable and approachable; able to build rapport quickly & effectively

Self-starter; able to motivate oneself and others

Comfortable working in ambiguity, fast pace & high growth. Ability to manage multiple priorities and adapt to changing priorities. Agility is key!

Solution-oriented with ability to problem solve in a timely manner

Benefits

• Competitive Compensation: We offer competitive compensation packages in the industry, including a base salary, performance-based bonuses.
• Exclusive Benefits: Enjoy generous staff discounts, regular Charlotte Tilbury gifts, and additional perks such as a birthday day-off and 15 days of annual leave plus public holidays.
• Flexibility & Inclusivity: Benefit from flexible working hours and thrive in a diverse, inclusive culture that values different backgrounds, voices, beliefs, and perspectives.
• Career Growth: We are committed to the professional growth of our employees, offering ongoing training, career development programs, and opportunities for advancement.