Assistant Front Office Manager / Guest Services Manager - The Langham, Hong Kong
Great Eagle Group.com
Office
Hong Kong
Full Time
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term growth of the Hotel by driving revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group.
Our Vision
Building Great Memories
Major Accolades
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term growth of the Hotel by driving revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group.
Our Vision
Building Great Memories
Major Accolades
- 2016 - 2025 Three MICHELIN Stars – T'ang Court
- 2021 - 2025 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)
- 2004 - 2024 Caring Company Award
- 2020 - 2024 Earth Check Certification Platinum Certificate
- 2020 The Best of The Best Masterchef – T’ang Court
- 2015 - 2019 Forbes Travel Guide Five-star Award Winner
- 2016 Travel+Leisure Best Top 5 Hotels in Hong KongResponsibilities
- Assist Front Office Manager to plan, organize and coordinate the daily activities of the Front Office to ensure an efficient and profitable operation that optimize guest satisfaction level to the quality standard of the hotel.
- Monitor the daily operation, represent the management and acts on their behalf, especially in guest and staff relations;
- Handle guest problems and complaints;
- Manage and control all activities at Front Desk and to ensure a smooth and efficient operation during assigned shift. Rotation of overnight shift is needed;
- Ensure the best hotel service is offered at all times, with maximum efficiency and of the highest standards.
- Be responsible to ensure guests receive prompt and courteous services; guest amenities programmes are followed and performed; and that the highest possible level of guest satisfaction is achieved;
- Report promptly to management for all irregularities found in the hotel operations or facilities with a recommended course of action to take; &
- Perform other duties that management deem necessary.
Qualifications
- Higher diploma or above in education requirement; university graduate is preferable.
- At least 5-year solid front desk supervision experience or in similar capacity. Proven record of luxury hotel chain experience is a plus;
- Sound knowledge in Front Desk operation and system;
- Skillful in complaint handling, crisis handling & performing leadership role; Being diplomatic in working with various departments;
- Strong communications skill with mature, take initiative & disciplined traits; &
- Strong command in writing and spoken English & Chinese (Cantonese & Mandarin).
*Candidate with less experience will be considered as Guest Services Manager / Duty Manager
To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect