Senior Office Administrator

Do you have financial administration or banking experience with an interest in working with numbers? 

Can you deal effectively with challenging customers especially those that may be under financial pressures? 

Have you got experience implementing and monitoring systems and process improvement to achieve efficiencies?

Kōrero mō te tūranga - About the role 

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Mata ahupae - Senior Office Administrator to join the Campus Operations - Student and Campus Living on a permanent, full-time contract. Enjoy flexible working arrangements, a supportive and inclusive team culture

As our Mata ahupae - Senior Office Administrator, you’ll be the organisational heartbeat of our halls network — making sure everything runs smoothly, efficiently, and with a focus on continuous improvement. 

Key Responsibilities:

• Streamline and enhance systems – lead the development, implementation, and ongoing improvement of centralised hall office processes and systems.
• Keep our data sharp – ensure our accommodation database (StarRez) is accurate, up to date, and working to its full potential. 
• Own the numbers – manage centralised invoicing and reconciliation processes and oversee payment plan administration across halls. 
• Handle payments with precision – process internal payments and refunds in line with University finance policies.
• Drive better ways of working – spot opportunities to improve, simplify, and strengthen processes — and support teams with training and onboarding to make change happen.

Ō pūmanawa - About you

We’re looking for someone who can keep the numbers balanced, the systems humming, and the people around them smiling. In this role, you’ll make sure our financial and administrative processes are accurate, efficient, and student-focused—because great student experiences start with getting the details right. You’ll bring financial know-how, sharp attention to detail, and a practical, solutions-focused mindset to a role where no two days are the same.

Whether you’re reconciling payments, streamlining systems, or helping a student navigate a financial challenge, you’ll do it with empathy, integrity, and a can-do attitude. But here’s the thing—you don’t take yourself too seriously. You know how to have fun while getting things done, bringing curiosity, creativity, and just the right amount of mischief to your work. If you love numbers, people, and the buzz of a busy university environment, come join a team that values professionalism, kindness, and a healthy dose of humour.

Role Description: Click here to see further information, including salary.

If this link is not available, click 'apply' to view this on the University careers page.

Close date for vacancy: 29 October 2025.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Stephen Griffin (Stephen.w.griffin@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.

Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.