Senior Manager

What’s the role?
We’re looking for a Senior Manager to play a key role in transforming the customer and banker experience across our Business Lending division. You’ll lead initiatives that simplify processes, enhance digital capability, and drive efficiency, all while helping us deliver seamless, data-driven experiences for our customers.
In this role, you’ll own key workstreams across priority customer journeys, collaborating with teams in Customer Solutions, Business Lending, and Group functions to bring change to life. You’ll use insights and analytics to identify opportunities for self-service and automation, driving measurable improvements in customer satisfaction and operational performance.

What do I need?

• Proven experience in process optimisation, journey design or business transformation
• Strong analytical skills with experience using operational and customer data
• Ability to lead cross-functional initiatives and influence senior stakeholders
• Familiarity with banking operations, lending processes and digital platforms
• Experience with agile delivery and continuous improvement methodologies
• Strong collaboration, communication and problem-solving skills

Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today To get started, simply click on the APPLY or APPLY NOW button   We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
  If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.