HR Operations Manager

About Us

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the Role

This is a key role within our HR team and has the responsibility for the overall management of our HR Operations for currently just under 600 employees. The HR Operations Manager will take the lead on all operational HR activities and plays an integral role in the design and delivery of strategic HR initiatives across Addison Lee. This role is valued across the company, and it is expected that there will be a high standard of service delivery to all stakeholders. Some of the key areas of focus for this role will include but not be limited to, HRIS, MI and data, contracting, reward, payroll, employee lifecycle as well as overseeing talent acquisition

Salary
55-000 – 60,000

Location
Paddington, The Point

Reporting Lines
This role reports to the HR Director and manages the HR Operations Assistant and the Talent Partner.

Requirements

Main Accountabilities

• Manage the HR Operations administrative service overseeing all contractual documents issued and ensuring all SLAs and KPIs are met
• Take ownership of the HR system (RSM), implementing and communicating improvements of self service capabilities Proactively manage people processes to ensure readiness for any upcoming change
• Work closely with Finance and external provider to oversee all new starters, leavers, changes and payroll updates ensuring accuracy and legal compliance
• Lead on benchmarking, job evaluation and reward initiatives and processes
• Manage the Talent Partner, tracking and overseeing recruitment process as well as guiding on the recruitment strategy Drive a culture of process improvement with a tight focus on data integrity and an excellent service to managers and employees
• Responsible for the delivery of all reporting and analysing data e.g. Gender Pay Gap for Senior Management reporting Accountable for the preparation and follow up actions in relation to salary review and bonus processes, managing them through to execution
• Act as a key lead in any change processes including redundancies, acquisitions and integrations
• Review benefit proposition regularly on the market to ensure consistency and value as well as working closely with external brokers
• Advise and guide on payroll decisions in liaison with the Finance Director
• Responsible for employee lifecycle documentation and authorisation, in line with Addison Lee’s standards and guidelines
• Lead on internal HR audit processes
• Support on higher risk ER cases when necessary
• Review any HR Operations or payroll related policies as well as act as a final review for ER policies
• Manage any cross functional or HR projects as necessary

Requirements

An experienced and capable HR professional, adept managing a HR administration service and a variety of complex HR issues

• Experience of leading operational people activity in a commercially focused, fast-paced business
• Track record of working in a customer-focused environment where the emphasis is on SLA's and continuous improvement.

Ability to ‘zoom in and out’; putting in place the checks to ensure people processes run efficiently and effectively and getting into the detail as and when needed

Skills to build and effectively manage relationships across and outside of Addison Lee

Results orientated, with good business acumen and strong commercial awareness

Experience of running of core Reward processes; including salary benchmarking, salary and bonus reviews, benefits enrollment

Excellent knowledge of Payroll, Employee Relations and UK employment law

Continuous improvement and troubleshooting mindset

Strong people management experience

Excellent level of IT skills with the ability to manipulate and interpret complex data

Experience of running recruitment campaigns and how to use recruitment MI to influence strategy

Strong experience working with payroll teams and associated process such as P11Ds and pensions, with a proven track record of accuracy

Strong experience of HRIS optimisation

A track record of identifying efficiencies and implementing improvements

Ability to hit the ground running and prioritise a diverse workload against the business needs

Excellent attention to detail and resilience

CIPD Level 5 or above qualified

Benefits

As well as a salary of up to £65,000, you'll also receive: Up to 10% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance, Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retails discounts (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. We are also a Disability Confident employer, and we have made commitments to employ, keep and develop the abilities of disabled staff.