Sr. Product Manager, Travel Assistance (A&H)

As Senior Product Manager for Travel Assistance within the Accident and Health (A&H team here at Chubb, you will play a key role in shaping and managing our Travel Assistance Program. This role blends strategic product leadership with hands-on operational execution and vendor partner oversight. You’ll be responsible for evolving our assistance offerings, ensuring vendors deliver on service expectations, and supporting day-to-day operations that keep the program running smoothly. We’re looking for a strategic thinker who can also roll up their sleeves — from developing product strategy and managing vendor performance to responding to escalations, supporting internal communications, and handling operational tasks that ensure seamless service delivery for policyholders. If that’s you, we’d love to talk!

In This Role, You Will:

• Lead the strategy, development, and execution of the travel assistance product roadmap, ensuring alignment with business goals and market trends
• Integrate assistance services into insurance products, promote program awareness, and identify opportunities for growth through market research
• Serve as subject matter expert in cross-functional and client/broker meetings; develop training and enablement materials; communicate program updates and insights to stakeholders
• Manage relationships and performance of global medical and security assistance vendors, ensuring compliance, driving improvements, and supporting contract renewals
• Oversee daily operations, act as escalation point for critical incidents, maintain accurate customer data, participate in on-call rotation, and provide program reporting and analytics
• 5+ years’ experience in product management, insurance operations, and/or business analysis within health and travel insurance, or assistance services
• Strong understanding of global insurance products and services, and/or experience working with international healthcare and travel assistance companies that include third-party emergency medical and security services
• Proven ability to balance strategic product ownership with hands-on operational execution
• Demonstrated experience managing or partnering with external service providers, including performance monitoring and audits
• Excellent written, verbal, and presentation skills; able to communicate complex service models to diverse audiences
• Analytical skills with experience in reporting, trend analysis, and data-driven decision-making
• Bachelor’s degree in business, insurance, healthcare, or related field (or equivalent experience)
• Flexibility to support occasional after-hours escalations or urgent operational needs

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.