Client Care Coordinator-Upper Hutt

 Customer Service Superstar – Bay Audiology, Upper Hutt, Wellington  Full-Time | Monday to Friday | Make a Real Difference Every Day!

Are you ready to bring your passion for people to a role that truly matters? Join Bay Audiology and help people rediscover the joy of hearing! We’re on the lookout for a Customer Service Superstar to join our Upper Hutt, Wellington team in a Client Care Coordinator role.

This is no ordinary desk job — you’ll be the friendly face supporting clients on their hearing journey and making a genuine impact in your community.

What You’Ll Be Doing:

• Delivering gold-standard client care with warmth and professionalism
• Managing appointments and responding to enquiries
• Supporting hearing aid repairs and troubleshooting (we’ll train you!)
• Conducting hearing screening checks
• Handling consumable sales and invoicing
• Being the go-to support in the Upper Hutt clinic and beyond!

What You’Ll Need:

• A valid driver’s license and access to a vehicle (this is a rover role!)
• Flexibility, reliability, and a can-do attitude
• A passion for helping others and a love for customer service
• Confidence with tech and comfort in a retail/sales environment

Why You’ll Love Working With Us:

• Be part of a fun, supportive, and high-energy team
• Learn new skills and grow your career with ongoing training & development
• Enjoy awesome perks like:
• A day off for your birthday
• Quarterly team bonuses based on performance
• Discounted Southern Cross health insurance
• A day off for your birthday
• Quarterly team bonuses based on performance
• Discounted Southern Cross health insurance
• Free flu vaccinations
• Access to our Employee Assistance Program

Free flu vaccinations

• Access to our Employee Assistance Program

Why Bay Audiology?

We’re part of the global Amplifon Group, leading the way in innovative hearing care. Our mission is simple: to help people hear better and live fuller lives. Join us and be part of something truly meaningful.

 Ready to Join Us?

If you’re someone who thrives on variety, loves connecting with people, and wants to make a difference — we’d love to hear from you!

Apply now with your CV and cover letter and tell us why you’re excited to join the Bay Audiology whānau.

Here at Bay Audiology, we have recently been voted New Zealand’s most trusted Hearing Care brand, and are part of the Amplifon Group, a global leader in hearing solutions around the world. With more than 100 clinics from the top of the North Island to the bottom of the South, our mission is to help people rediscover all the emotions of sound. Our clinics offer a range of services, from diagnosing hearing difficulties, to fitting, servicing, and maintaining hearing aids, whilst offering ongoing support and care for our customers. 
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.