Client Care Coordinator-Flagstaff

Rediscover the Joy of Hearing – With Us!

At Bay Audiology, we’re passionate about helping people reconnect with the sounds they love. From hearing tests to ongoing care, we’re here every step of the way.

We’re looking for a Client Care Coordinator to be the welcoming face of our Flagstaff, Hamilton clinic — Tuesday to Friday, 8:30 AM to 5:00 PM, with flexibility to cover our Waikato clinics as required.

You’ll be part of a close-knit team, supporting clients and making a real impact. If you're adaptable, reliable, and ready to jump in, we’d love to hear from you!

Must have: Valid driver’s license & access to a vehicle.

Responsibilities for this role include;

• Providing gold standard client care
• Welcome customers with warmth and professionalism
• Manage appointments and front desk duties
• Assist with hearing aid repairs and over-the-counter sales
• Conduct basic hearing screenings
• Travel between clinics as needed (vehicle required)
• Comfortable navigating digital tools and adapting to new systems as technology evolves.

(Hearing screening and hearing aid repair experience is not necessary and full training is provided in these areas)

What You’Ll Bring:

• Customer service or retail experience
• Friendly, clear communication style
• Strong admin and multitasking skills
• Great phone manner and attention to detail
• Valid driver’s license and access to a vehicle

Why You’Ll Love It Here:

• Supportive, values-driven team
• Be a part of a positive workplace culture where your contributions are valued
• Learn new and exciting skills 
• Free premium hearing aids (plus family discounts!) 
• Discounted Southern Cross health insurance
•  Free flu shots & Employee Assistance Program
•  Enjoy ongoing training and development to help you succeed
• A day off to celebrate your Birthday!
• If you’re organised, people-focused, and ready to make a difference — apply now with your CV and cover letter and let us know why you would like to join our Bay Audiology team.

Here at Bay Audiology, we have recently been voted New Zealand’s most trusted Hearing Care brand, and are part of the Amplifon Group, a global leader in hearing solutions around the world. With more than 100 clinics from the top of the North Island to the bottom of the South, our mission is to help people rediscover all the emotions of sound. Our clinics offer a range of services, from diagnosing hearing difficulties, to fitting, servicing, and maintaining hearing aids, whilst offering ongoing support and care for our customers. 
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.