Hotel Concierge, Caesars Tower (Caesars New Orleans)
Caesars Entertainment.com
Office
New Orleans, LA, United States
Full Time
Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!
BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:
- FREE Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Free Team Member Assistance Program
- Team Member Discounted Hotel Room Rates
- Fun and Free Team Member Events
- Discount Program within Caesars Partner Network
- Tuition & Student Loan Debt Repayment Assistance
- First Time Homebuyer Program
- Child Care Assistance Program
401k Matching
The Hotel Concierge plays a crucial role in delivering exceptional and personalized experiences for our guests. This position involves providing expert recommendations, fulfilling special requests, and coordinating a comprehensive range of services, including reservations, transportation, and unique local experiences. The Concierge anticipates guests' needs, offering thoughtful solutions with care and efficiency, ensuring that every request is met with precision. This role is dedicated to maintaining and organizing up-to-date, accurate information, fostering an engaging and dynamic environment. By ensuring the flawless execution of four-star services, the Concierge significantly enhances the overall guest experience and contributes to creating unforgettable stays.
- Provide leadership and direction to Butler, Bell and Door staff
- Train new employees and maintain Family-Style Service standards of excellent guest service.
- Schedule and coordinate team member to meet variable business demands.
- Perform all duties of Concierge, providing accurate and timely information to guests using Family-Style Service house rules and personalized guest service
- Provide accurate and timely information to departments
Audit Revenue Paperwork
- Develop and maintain procedure and training manuals
- Assure the accuracy and professionalism of collateral distributed from the Concierge desk.
- Maintain the clean and “Spotless" standards at Concierge desk and surrounding areas
- Demonstrate a pleasant and enthusiastic demeanor at all times
Qualifications:
- High School Diploma or equivalent.
Concierge Training Preferred.
- Minimum of two years as a Concierge or closely related position.
- Previous experience in a supervisory capacity preferred.
- Literate and fluent in English.
- Excellent guest service skills and problem solving abilities.
- Ability to handle difficult or stressful situations with tact and diplomacy.
- Demonstrated leadership skills, acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures.
- Must be able to stand for an 8 hour shift.
- Must be able to maneuver to all areas of the hotel.
- Must be able to lift up to 10 pounds and carry up to 5 pounds.
- Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
- Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.
Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.
Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.