Technical Support Specialist
P3.com
Office
Belgrad (SRB), Subotica (SRB), Digital Services
Full Time
Vacancies
Technical Support Specialist
Ref.No. 3913 | Location:
What You'Ll Do
- Take over the support and answer requests and questions by call and e-mail
- Carry out technical analyzes and troubleshooting on customer systems
- Support customers with questions in the area of system functionality
- Documentation, classification, prioritization and processing of support requests
- Working closely with development department to further develop products
- Installation and updating our application (on the cloud and customer environments)
- Installation and configuration of additional components
- Researching logs, finding reasons for the inoperability of the application
- Creating tickets for developers with a detailed problem description (logs, screenshots, videos etc.)Work is organized in two shifts, rotating on a weekly basis with the team.
Who You Are
- You have successfully completed vocational training in IT or have just completed your bachelor's degree in IT, or equivalent knowledge required
- You have professional experience in a technical support or in user support
- Ticketing and remote support tools are tools you are familiar with
- Have experience working with Microsoft Azure or other Cloud Providers
- You are committed to learning and applying new things and enjoy working in a team
- For internal exchange and communication, you have very good written and spoken English skills
- German is a plus
P3 Benefits
- Career growth through a personal development plan, education budget, paid certifications, language courses
- Work on innovative projects with prestigious international customers
- Full-time employment with competitive conditions
- Flexible hours and possibility to work remotely
- Guided onboarding & mentorship program
- Private health insurance, fit pass
- Minimum 22 days of vacation + extra days off
- Team events & a strong team culture
- Referral program and jubilee awards
- Refreshments and snacks
- Lounge room and terrace to relax
SARA STAVRIC
HR Manager
career.serbia@p3-group.com
www.p3-group.com
P3 develops new business models, enable our customer to gain future sources of income and accompanies them in building up their skills.
P3 supports and empowers customer organizations to build robust structures to operate sustainably and grow in the future.
P3 provides end-to-end solutions in the field of security consulting and guarantees a seamless service and product rollout.