Regional PMO & Operations Lead - Europe West Business Support Services

Regional PMO & Operations Lead - Europe West Business Support Services

Location: Katowice/Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery centre network by EY.

The Opportunity

Join EY GDS Poland as a Regional PMO & Operations Lead, where you'll collaborate with EW BSS leadership to support over 700 Executive Assistants and administrative professionals across 26 countries within the Europe West region, as part of the Business Support Services (BSS) function. This role sits at the heart of strategic operations, learning initiatives, and stakeholder engagement, driving innovation and alignment with Europe West regional goals, and making a meaningful impact across a diverse and dynamic support network.

Your Key Responsibilities

Operational Leadership

• •    Drive monthly connect sessions and planning meetings for EW BSS.
•    Monitor key operational priorities, ensuring timely follow-up and technology alignment.
•    Partner with Europe West Technology teams to identify training needs and integrate tech updates.
•    Act as the primary point of contact for country leaders and EW BSS leadership.
•    Maintain dashboards and track performance against operational KPIs.

Communication & Stakeholder Management

• •    Develop and execute strategic communications for 700+ BSS team members and country leaders, including newsletters, SharePoint, and Viva Engage.
•    Drive onboarding and regional initiatives, ensuring alignment and engagement across countries. 
•    Strengthen relationships with EW BSS leaders, CBS Talent, and cross-functional teams.

Project Coordination

• •    Lead and oversee EW BSS strategic projects and learning programs, ensuring timely delivery and alignment with business goals.
•    Develop actionable project proposals with clearly defined tasks, milestones, and success metrics.
•    Monitor and report project progress through detailed plans, dashboards, and regular updates.

Workshop Facilitation

• •    Plan and execute milestone events and workshops, ensuring smooth delivery and engagement.
•    Prepare agendas, coordinate content and speakers, and capture key insights to inform strategic decisions.

Strategic Planning

• •    Contribute to regional strategic planning, supporting alignment with organizational priorities. 
•    Facilitate leadership discussions and provide input for business case development and decision-making.

Skills and attributes for success

• Strategic mindset with strong organizational and detail orientation.
• Proactive and autonomous approach to work with a high level of ownership.•    Tech-curious, with interest on Ai and M365 applications.•    Strong interpersonal skills especially in a collaborative, non-leadership support role.•    Ability to build relationships and influence across diverse teams. •    Excellent communication skills in English.

To qualify for the role, you must have

• You have a good English knowledge (written and oral).
• Solid working knowledge of Microsoft 365 Office (Excel, PowerPoint, SharePoint, Viva Engage…) and experience using AI tools.•    Excellent communications and organizational skills.•    Ability to work independently and manage multiple priorities.•    Experience in stakeholder management and coordinating projects or initiatives.

Ideally, you’ll also have

• Familiarity with Executive Assistant processes, tools, and workflows.
• A self-driven approach to learning and continuous improvement.•    Ability to prioritize tasks and deliver high-quality outputs within deadlines.•    Strong partnering skills and confidence in engaging with stakeholders at all levels.•    A creative mindset to bring fresh ideas and innovative approaches.

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About Ey

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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