Part Time Front Desk Agent-Neptune

About ASH People LLC

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.

About The Role

Skills Required

• Greet all guests with a warm, genuine welcome upon arrival
• Check guests in and out efficiently and accurately
• Answer guest inquiries via phone, email, and in-person with knowledge and grace
• Provide local recommendations, directions, and concierge-style assistance
• Process payments, manage reservations, and perform nightly auditing duties as needed
• Coordinate with housekeeping and maintenance teams to ensure guest requests are fulfilled promptly
• Handle guest concerns or complaints calmly and professionally, escalating when appropriate
• Maintain cleanliness and organization of the front desk and lobby areas
• Uphold all hotel policies and procedures, ensuring the security and privacy of our guests
• Embody the spirit of Shenandoah Mansions through thoughtful service and consistent reliability

Qualifications

• Previous hotel or hospitality experience preferred
• Exceptional communication and interpersonal skills
• Strong organizational skills and attention to detail
• Proficient with hotel PMS systems (preferably Opera or similar) and Microsoft Office Suite
• Ability to work flexible shifts, including evenings, weekends, and holidays