Senior Digital Product Manager

Job Description:

Senior Digital Product Manager

Location:  Home based c/o Bupa Place, M50

Hybrid/Flexible Working

Full-time – 37.5 hours

Permanent

Salary: From £66,000 (negotiable)

We Make Health Happen

We have an exciting opportunity for a Senior Digital Product Manager to join our Health Services Team.  Establishing and maintaining a clear vision and strategy for the product innovation area within e-commerce, ensuring alignment with both user needs and business objectives.

How you will help us make health happen:

• Owning the Vision, Strategy and OKRs: developing a compelling vision and strategy for the Product Innovation domain and for high priority cross domain projects that align to the broader e-commerce strategy. Be a driving force in the overall Health Services strategy for new consumer products, ensuring that we deliver a world class digital customer experience and our commercial objectives.
• Leading our product lifecycle: lead and manage the overall e-commerce roadmap, planning cycles and processes. Be an expert in digital delivery from concept to launch, enabling our squads to deliver technical solutions and exceptional digital customer journeys that align with business objectives.
• Leading with Impact and Influence: inspire and guide a cross-functional agile team to create innovative digital products that improve commercial outcomes and provide excellent user experiences. Support the Head of E-commerce in the development and coaching of Digital Product Managers.
• Effective communication and stakeholder management: clearly articulate product strategy, progress, and key milestones to business and senior stakeholders; engage and manage relationships with key stakeholders, ensuring their needs and expectations are met, keeping them informed of progress and outcomes, and clearly articulating how the squad’s work aligns with company objectives.
• Cross-functional collaboration: work closely with the Head of E-commerce, Digital Product Managers and key stakeholders to proactively manage dependencies across squads, ensuring we have actively managed and mitigated any key risks.
• Owning Your Domain: take full ownership of driving new product innovation within Health Services - owning the end to end experience on site for all new product opportunities

Key Skills/Qualifications needed for this role:

• Extensive product management experience.
• Demonstrated ability to lead multiple digital teams from concept through the product discovery process and delivery, validating and iterating the concept along the way.
• Strong strategic thinker who is able to shape the product vision and strategy for a product.
• Proven stakeholder management experience and strong communicator who is able to articulate and drive the vision and strategy for their product area.
• Extensive experience in measuring and optimising customer journeys through data insights to enhance product performance and user satisfaction.
• Deep understanding of product lifecycle management and proficiency in product management tools (Jira / Azure Dev Ops, Confluence, Miro, Figma, Amplitude).
• A strong ability to foster collaboration across disciplines, from engineering to design, ensuring the success of your autonomous squad.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe.  All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Time Type:

Full time

Job Area:

PR , Marketing & Brand

Locations:

Home Based North c/o Bupa Place