Payment Operation Manager (Mandarin Speaker - based in KL, Malaysia)

Responsible for managing the Group Payment Operations Center, establishing and improving related system frameworks, creating a standardized and efficient operational management system, and achieving team goals.

Identify transformation plans and address issues arising in the existing payment system's business products and operations, communicate project requirements within and outside the group, provide industry payment solutions based on payment capabilities, and enhance user experience.

Responsible for formulating various processes in business operations management, as well as optimizing and implementing the business processes of the existing payment system.

Responsible for daily monitoring, statistics, and analysis of payment products, planning payment product operations, adjusting strategies, and coordinating implementation to ensure the security and stability of the payment system.

Responsible for assessing potential business risks at various operational stages, proposing risk management solutions, and promoting their implementation.

Arrange and coordinate the effective resources of the operations department reasonably according to the company's overall business requirements and properly resolve various emergencies.

Responsible for communication and coordination with partners and cross-department teams, establishing long-term communication channels to maximize support for achieving the company's overall operational targets.

Requirements

• Over 5 years of work experience in electronic payment, third-party payment, or finance-related industries, with more than 2 years of experience as an operations manager;
• Familiar with the payment market, business products, and operational processes, capable of optimizing product documentation, drafting operational plan suggestions, and understanding important business-related laws and regulations;
• Understand the development of the payment industry, familiar with payment and financial sectors, sensitive to data, clear and organized thinking, with strong data aggregation and analysis skills;
• Possess excellent internal communication and cross-department coordination abilities, clear logic, and outstanding external business cooperation skills;
• Good communication skills, strong business negotiation abilities, adaptability, service awareness, teamwork spirit, strong sense of responsibility, and ability to handle high work pressure;
• Proficient in using office software such as Word, Excel, and PowerPoint.
• Fluency in both Mandarin and English - written and spoken

Benefits

• Optical Benefit
• Life Insurance
• Health & Fitness Subsidy
• Long Service Rewards

Interview Process :

• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 30-mins