Brand Coordinator

Buccellati is a renowned Italian high-jewellery Maison founded in 1919, admired for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times.

Buccellati has been part of the Global Luxury Group Richemont since September 2019, but the Buccellati family is still present in the Company with top level managerial functions. Buccellati boutiques are present in the most important cities and in the most prestigious Malls of the world.

We are looking for enthusiastic, passionate, dynamic people to join our new retail team.

Your Mission:

The Brand Coordinator will support Boutique Manager in overseeing boutique, and dealer operations and management. Responsibilities include promptly addressing requests and inquiries to ensure smooth daily operations, managing all administrative tasks within the boutique, and preparing regular sales reports to monitor and analyse sales data. The role requires a proactive approach to problem-solving, strong organizational skills, and the ability to facilitate efficient business processes to enhance overall performance.

Key Responsibilities:

1. Support Client Experience & In-store Journey: 

• Welcome client and ease their waiting time (offer drinks, show catalogues, tour of the boutique, inform on waiting time…)
• Assist Sales Associates during client presentations by serving drinks, bringing products, and ensuring a smooth experience
• Assist in sales closing: Issue Invoice, process payments efficiently, and carefully pack products to ensure quality of presentation
• Stay informed about all scheduled client appointments for the day to ensure a welcoming experience
• Support the sales team with their daily client relationship activities, such as ordering bouquets
• Follow up on after-sales service by coordinating with external workshops and the technical centre to ensure client satisfaction

2. Operations:

• Support operational tasks such as stock counts, replenishment, price updates, management of consumables, and coordination of deliveries and pickups
• Manage purchase orders and vendor creation in the SAP system, follow up on payment requests, and perform Goods Receipts upon delivery of products or services
• Develop operational knowledge of all digital tools, including sales platforms, CRM, customer service, omni-channel systems, and back-office applications
• Collect and report monthly roster schedules and overtime records to the Boutique Manager.
• Calculate monthly commissions accurately and promptly
• Ensure adherence to the Maison’s policies, commercial guidelines, and established procedures
• Maintain merchandise in excellent condition by implementing procedures to prevent stock loss or damage
• Manage onboarding procedures for new boutique staff in coordination with IT and the Retail Operations Manager
• Foster strong professional relationships with headquarters functions and support the Managing Director with daily operations and various projects
• Assist with miscellaneous office tasks, including documentation, stationery orders and deliveries, room arrangements, and meeting room bookings

3. Sales Reports & Analysis:

• Consolidate sales data and compile daily sales reports for boutiques and dealers
• Validate monthly sales closures with the Finance team
• Prepare and distribute the monthly sales dashboard and reports to the Retail Office
• Conduct regular and ad-hoc sales analyses, delivering reports to the Boutique Manager promptly

4. Maison Identity & Expertise:

• Adhere to the brand’s visual identity guidelines by supporting visual merchandising, maintaining displays, and ensuring cleanliness and proper setup
• Assist with the organization and coordination of events
• Possess basic knowledge of High Jewellery, Jewellery, and Watchmaking to support boutique activities 

5. Presentation & Visibility:

• Maintain boutique tidiness, decoration and visual merchandising in line with Brand guidelines
• Report maintenance issues to the Boutique Manager
• Represent the Brand by wearing the appropriate provided uniform
• Represent the Brand instore and at local events under the direction of Boutique Manager

Job Profile:

Education:

• Minimum bachelor’s degree (any field)

Required Experience:

• 2 to 5 years of previous experience in luxury retail, services or luxury hospitality environment

Technical Skills:

• Computer and internet Savvy
• MS Office experience required, proficient in Excel
• SAP experience is a plus

Personal Skills/Abilities:

• Ability to work in a fast-paced retail store environment
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Self-Starter with Team-Player approach
• Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences