Customer Engagement

This Is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. 

The Opportunity

We have many hardworking and dedicated peers that would love for you to work with them. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. If you are a highly skilled Customer Engagement Manager  who has a creative mind and passionate about delivering, then get ready to join our company!  

Day-To-Day Responsibilities​

• Be proactive to manage customer interactions across various digital channels, including phone, email, and social media, addressing inquiries and resolving issues promptly.
• Provide expert assistance on digital payment platforms, including mobile wallets, online banking, and contactless payment solutions, B2B solutioning, etc.
• Develop and implement customer engagement strategies to boost loyalty and retention, able to push and influence customers on sales activity to be converted to a close deal.
• Work with sales and other relevant divisions to resolve issues from Customers.
• Analyze customer feedback and payment data to identify trends and areas for improvement in digital payment processes and customer engagement.
• Work closely with sales, finance, and IT teams to enhance digital payment systems and customer service quality.
• Conduct training sessions for team members on best practices for customer engagement and digital payment processing.
• Ensure all digital payment activities adhere to internal policies and external financial regulations.

What We Are Looking For 

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: 

• Experience : Minimum of 5 years in a customer-facing role, preferably in customer engagement , customer success, sales manager roles within the payments industry.
• Communication: Excellent verbal and written communication skills. Able to manage C mid managers, senior and C levels.
• Problem-Solving: Strong problem-solving abilities and attention to detail.
• Teamwork: Ability to work collaboratively in a team environment.
• Empathy: Strong empathy and active listening skills.
• Adaptability: Ability to adapt to changing customer needs and market trends. Able to work under pressure and independently but also a strong team player.
• Analytical Skills: Proficiency in analyzing digital payment data and customer feedback to drive improvements.
• Regulatory Knowledge: Familiarity with financial regulations and compliance standards related to digital payment processing.
• Leadership: Team leadership and collaboration skills. 

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: 

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. 
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. 
• Flexi benefits include (Healthcare Packages, Physical Wellness, Family Wellness and Technology Purchases).  
• Birthday Leave plus more 

Shape The Evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. 

Learn more about life at Worldline at jobs.worldline.com