Assistant Laundry Manager

Company Description

#Belimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Job Description

Primary Responsibilities

• Assist the Director Laundry in all phases of the department activities
• Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times.
• Responsible for the smooth running of the operation and all related areas (Laundry, Linen & logistic Operation, Wardrobe).
• Ensures all Guest laundry requirements are dealt with in a timely manner.
• Liaise with Front Office and Housekeeping for special requests.
• Issue a weekly action item list with outstanding issue
• Ensure RFID system is adequately and consistently used for both uniform and linen. (in and out)
• Ensure all the non-chip linens are properly counted and recorded.
• Prepare duty rosters according to business level and forecast.
• Assign a daily, weekly, monthly goal to subordinate.
• Issue of all working schedule and report to manager.
• Participate actively to daily briefing.
• Communicate information “in a timely manner” to colleagues.
• Provide feedback in a positive and encouraging way on team performance.
• Is aware of linen fabric specifications and categories.
• Keep specification book, up to date and revise it when applicable.
• Responsible for assigned keys and devices assigned when applicable.
• Ensure that all laundry and valet equipment is properly maintained and operating.
• Attend meetings with the laundry contractor to monitor standard, quality and quantities.
• Follow up with outsource laundry regarding operational equipment’s to kept high level of service and to protect at best company assets and inventories.
• Handle conduct quality quarterly inspection at the outsource laundry.
• Coordinate with outsource laundry for the pickup and delivery schedule.
• Arrange sorting of stain linens and coordinate with outsource laundry for re-wash process.
• Conduct monthly inventory at outsource laundry factory as necessary
• Conduct manual count inventory and system inventory when and where applicable.
• Keep informed of new techniques and trends to facilitate and upgrade the facilities.
• Conduct regular inspection of uniform and linen in the outlet to make sure the image is conformed to standards.
• Attend meetings with the outsource laundry to monitor standard.
• Is aware of all uniforms and linen specifications and categories.
• Inspect all the linen areas to ensure they are clean and tidy as well are organized.
• Contribute to build the scope of work of the maintenance program so that everything is covered to achieve and keep high standard, and protect company assets.
• Works effectively with the Maintenance team on equipment maintenance.
• Coordinating with RFID system vendor for any maintenance and training programs.
• Make suggestions for improving the service and operation standards.
• Develop and demonstrate his/her creativity at all time, keeping in mind cost and size of Operation.
• Keep record of contractors and suppliers’ interventions.
• Provide constructive feedback on what was observed keeping in mind quality and productivity.
• Find ways to improve the efficiency of the operations.
• Need to have a good understanding of all our outlet operation to be able to answer needs in a timely manner.
• Deal efficiently with all other departments, as well as outsourced laundry and suppliers.
• Maintain good communication with other departments, outsourced laundry and suppliers.
• Is in charge of various monthly inventories and report to manager.
• Control storage and consumption of supplies.
• Keep open communication with the Director Laundry.
• Dispense on the job training for subordinate and attend training session.
• Be responsible and accountable for recording colleagues training as well as performance management and reviews.
• Dispense daily briefing.
• Participate to communication meeting with other departments when applicable.
• Handle guest comments and complaints properly and keep the management informed.
• Review and update SOP’s yearly and whenever applicable and appropriate.
• Keep records of special cleaning and maintenance up to date.
• Establish cleaning programs to maintain top cleanliness and hygiene standards.
• Ensure emergency procedures are followed strictly.
• Ensure health and safety as well as hygiene rules are strictly followed.
• Perform any other reasonable duties as required by the department head at all time

Qualifications

Qualifications & Skills:

• High school diploma or equivalent; vocational training in hospitality or housekeeping is a plus.
• Minimum 2 years of experience in a laundry operation, with at least 1 year in a supervisory role.
• Strong understanding of laundry procedures, chemicals, and equipment.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent organizational and time-management skills.
• Attention to detail and a strong sense of hygiene and cleanliness.
• Good communication and interpersonal skills.
• Basic computer skills for reporting and scheduling.
• Flexibility to work shifts, weekends, and holidays as required.