Sr Mgr, Client Solutioning

We are hiring for this position out of our Toronto office. Successful candidates who apply outside of this area will be expected to relocate and reside in a location that is within a commutable distance. 

About The Role:

You are a strategic and solutions-oriented leader with deep expertise in payments, fintech, or financial services. As Senior Manager, Client Solutioning, you will lead a high-performing team of Sales Solution Consultants responsible for designing and delivering tailored payment solutions across acquiring, issuing, and money movement. You thrive in complex environments, excel at cross-functional collaboration, and bring a proactive mindset to solving client challenges and driving business growth. 

About The Day-To-Day:

• Lead a team of five Sales Solution Consultants, ensuring effective work distribution and alignment with business priorities. 
• Act as a strategic partner to Business Development, Account Management, Product, and Implementation teams. 
• Oversee the design and delivery of customized payment solutions for new and existing clients. 
• Support multiple concurrent client engagements, each requiring cross-functional coordination and tailored solution design across teams such as Product, Risk, Compliance, and Implementation. 
• Escalate and resolve cross-functional blockers to maintain momentum and meet onboarding timelines. 
• Provide strategic input on enterprise-level opportunities requiring deep customization and multi-line coordination. 
• Ensure timely and successful onboarding and expansion of client programs, minimizing delays and revenue risk. 
• Advocate for client needs internally while balancing operational feasibility and compliance requirements. 
• Report regularly to senior leadership on team capacity, project status, and strategic risks. 

About The Qualifications:

• 7+ years of experience in payments, fintech, or financial services, with a focus on solutioning or implementation. 
• 3+ years of people leadership experience, ideally in a cross-functional or client-facing environment. 
• Proven ability to manage complex client engagements and lead cross-functional teams. 
• Strong understanding of payment products, onboarding processes, and regulatory considerations. 
• Excellent communication and stakeholder management skills, including experience presenting to senior leaders. 
• Strategic thinker with a bias for action and a collaborative leadership style. 
• Familiarity with project management tools and methodologies. 
• Proficiency with Microsoft Office, CRM tools (e.g., Microsoft Dynamics), and other business software. 

About Us:

Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience. 

Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion. 

About The Work Environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times. 

We Offer:

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly. 
• Competitive salaries, profit sharing, RRSP matching and benefits from day one. 
• Generous paid time off to help achieve a healthy work-life balance. 
• A strengths-based approach, ensuring we work together more effectively. 
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community. 

Hiring Process:

If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process. 

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted. 

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.