Business Analyst (based in Bangkok)

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About The Business:

Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.

About The Role:

To support Kuoni Tumlare in global IT projects, process review and development requests, which are conducted across multiple teams and locations. The Business Analyst will work on both web-based and internal legacy applications, ensuring accurate delivery under pressure and tight deadlines. The role is pivotal in bridging business needs with technical solutions, particularly within agile development environments.

The activities of this role directly influence the organization’s ability to develop IT systems and achieve strategic goals. 

Responsibilities:

• Collaborate with cross-functional teams including developers, testers, and product owners.
• Translate business needs into tangible, prioritized user stories and requirements, using agile methodologies when needed.
• Review and document current and to be business processes.
• Contribute to backlog grooming, sprint planning, daily stand-ups, and retrospectives.
• Lead workshops and challenge business units on their input and assumptions to refine deliverables.
• Support the business in preparing and executing user acceptance tests (UAT) and follow up on issue resolution.
• Maintain and manage product backlogs in tools like JIRA, ensuring alignment with business priorities.

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Requirements

Requirements:

• 3+ years of previous experience in a BA role.
• Experience in delivering Process Flow documentation.
• Proven experience working within agile frameworks (e.g., Scrum, Kanban).
• Strong understanding of business process design, requirements gathering, and application architecture.
• Proficiency in Microsoft Office suite and agile tools (e.g., JIRA, Confluence).
• Excellent verbal and written communication skills in English.
• Strong analytical and conceptual thinking with the ability to frame problems and solutions quickly.
• Cultural awareness, inclusivity, and a cooperative attitude to build credibility and maintain relationships.
• Flexibility and resilience under pressure, with effective work planning and prioritization skills.

What We Offer:

• Opportunity to work in an international environment.
• Diverse & Inclusive culture.
• Learning and training opportunities for growth.
• Dedicated Employee Engagement Activities.