Senior Digital Design Lead

Company Description

• Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
• Work with experienced and skilled colleagues who support and inspire one another to achieve collective success 
• Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. 

Job Description

The Senior Digital Design Lead plays a pivotal role in defining the strategic direction of digital learning experiences that support organizational objectives and deliver measurable performance improvements.

This position oversees the creation of scalable, learner-focused solutions across various platforms, incorporating emerging technologies and evidence-based learning practices.

It requires close collaboration with the Training & Development leadership, project/change teams, and key stakeholders to ensure digital learning is inclusive, engaging, and seamlessly integrated into the broader learning ecosystem. As a thought leader, the Senior Digital Design Lead also guides and mentors design team members, while influencing stakeholders to embrace innovative approaches that strengthen workforce capability and drive impact.

In This Role You Will:

• Lead the development and continuous refinement of a digital learning strategy that aligns with business goals, learner needs, and the organisation’s digital transformation agenda.
• Oversee and develop the design of holistic, performance-driven learning journeys across multiple digital formats (e.g., eLearning, mobile, microlearning, immersive media).
• Partner with stakeholders to diagnose performance challenges and define learning requirements using data, research, and business insight.
• Establish and maintain scalable design systems, templates, and best practices that ensure quality, consistency, and brand alignment across 
• Evaluate and integrate emerging technologies (e.g., AI, AR/VR, adaptive learning) to enhance learning effectiveness and engagement.
• Apply UX, accessibility, and inclusive design principles to ensure digital learning experiences are intuitive, equitable, and effective for diverse audiences.
• Work closely with learning designers, developers, SMEs, product teams, and business units to co-create impactful solutions.
• Define success metrics, oversee learning analytics strategies, and use data to iterate and improve digital learning experiences over time.
• Mentor and coach the digital learning designers and other designers, fostering a culture of innovation, continuous learning, and high performance.
• Communicate the value of digital learning initiatives to senior leaders and advocate for strategic investment in learning as a driver of business success.

Qualifications

• 5 - 10 years+ experience in digital learning, instructional design or L&D lead roles 
• Minimum of 5 years experienced in use of Articulate Storyline 360 & Articulate Rise 360 
• Good understating of how training is developed, documented, managed and delivered  
• Familiarity with program and project management approaches, tools, structures and phases of the project lifecycle. 
• Outstanding communication/presentation skills – both written and verbal
• Strong planning capabilities 
• Instructional design to an agreed or prescribed standard

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#Li-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.