EverHealth - Manager, Account Management (Boston, MA- Hybrid)

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com. 

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/  

We are seeking a Manager of Account Management to lead and inspire a team of 6 Account Managers focused on driving expansion growth across our customer base. This leader will coach, develop, and scale the team to achieve quota attainment, improve customer satisfaction, and deepen adoption of EverHealth solutions. 

Responsibilities:

• Lead, mentor, and develop a high-performing Account Management team of 6-8 reps. 
• Drive expansion revenue through upsell, cross-sell, and contract renewals. 
• Establish clear performance expectations, pipeline management, and forecasting rigor. 
• Partner with Marketing, Product, and Customer Success to identify growth opportunities. 
• Implement Sandler methodology and other proven sales frameworks to improve deal qualification and execution. 
• Monitor customer health and proactively address churn risks. 
• Provide regular coaching sessions, deal strategy reviews, and career development guidance. 
• Analyze performance metrics to ensure targets are met or exceeded. 
• Lead, mentor, and develop a high-performing Account Management team of 6-8 reps. 
• Drive expansion revenue through upsell, cross-sell, and contract renewals. 
• Establish clear performance expectations, pipeline management, and forecasting rigor. 
• Partner with Marketing, Product, and Customer Success to identify growth opportunities. 
• Implement Sandler methodology and other proven sales frameworks to improve deal qualification and execution. 
• Monitor customer health and proactively address churn risks. 
• Provide regular coaching sessions, deal strategy reviews, and career development guidance. 
• Analyze performance metrics to ensure targets are met or exceeded. 
• Champion the voice of the customer internally to influence product roadmap and go-to-market strategy. 

Skills and Experience needed for success in this role: 

• 5+ years of sales/account management experience, with at least 2+ years in a sales leadership or team lead role. 
• Proven track record of achieving and exceeding expansion/revenue targets. 
• Experience leading in SaaS, healthcare technology, or B2B software preferred. 
• Strong coaching, leadership, and talent development skills. 
• Ability to thrive in a fast-paced, high-growth environment. 
• Proficiency in Salesforce (SFDC) or similar CRM, plus pipeline and forecasting tools. 
• Excellent communication, negotiation, and executive presence. 
• Proven track record of achieving and exceeding expansion/revenue targets. 
• Experience leading in SaaS, healthcare technology, or B2B software preferred. 
• Strong coaching, leadership, and talent development skills. 
• Ability to thrive in a fast-paced, high-growth environment. 
• Proficiency in Salesforce (SFDC) or similar CRM, plus pipeline and forecasting tools. 
• Excellent communication, negotiation, and executive presence. 
• Where: Boston, MA

Where: Boston, MA

This role is based in our Woburn, MA office, right at the intersection of I-93 and I-95 — making commuting easy from Boston, the North Shore, Metro West, Southern NH and beyond. The office is designed with convenience and comfort in mind: free onsite parking, an onsite gym, a cafeteria and kitchen, and plenty of nearby amenities. Being just steps off the highway means you’ll spend less time in traffic and more time doing work that matters. While this role is primarily in-office (3 days per week) to encourage collaboration and growth, we also support flexibility as needed.

Benefits And Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid 
• Continued investment in your professional development 
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 
• 401k with up to a 4% match and immediate vesting 
• Flexible and generous (FTO) time-off 
• Employee Stock Purchase Program 

 Compensation: The target base compensation for this position is $165,000 to $175,000 USD per year with a variable component included.  Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. 

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!