Sr. Aftersales Manager - Mexico

Sr. Aftersales Manager - Mexico墨西哥城全职国际营销服板块职位描述Responsibilities 1. responsible for developing the overall after-sales service strategy for the brand in Mexico and establishing the after-sales service capability system, which mainly includes spare parts, warranty, technology and service. 2. Provide support and management to dealers in all aspects such as spare parts, training and claims. 3. supervise dealers' implementation of service standards, and formulate and implement commercial policies. 4. be responsible for collecting and analyzing information on dealers' after-sales service operations, proposing improvement suggestions and tracking the improvement results. 5. Responsible for customer satisfaction survey, feedback and enhancement, handling major customer complaints, and promoting the enhancement of dealers' service capability. 6.Responsible for the effective development and implementation of market service activities. 7. Local service strategy development and implementation, to ensure that the key indicators such as parts fulfillment rate, one-time repair rate, after-sales service satisfaction and other key indicators to reach the first tier of the industry. 岗位职责 1. 负责制定本品牌在墨西哥的售后整体服务策略，建立售后服务能力体系，主要包括配件、保修、技术和服务等。 2. 向经销商提供备件、培训、索赔等各方面的支持与管理。 3. 负责监督经销商对服务标准的落地执行，制定并实施商务政策。 4. 负责经销商售后服务运营信息的收集及分析，提出改进建议并跟踪改进结果。 5. 负责客户满意度的调查，反馈与提升，处理重大客户投诉，推动经销商服务能力的提升。 6.负责市场服务活动的有效开展并执行。 7.本地服务策略制定和实施，保证配件满足率、一次性修复率、售后服务满意度等关键指标达到行业第一梯队。职位要求Requirements 1. 8+ years of experience in automotive OEM after-sales service field, successful after-sales service system construction and performance (e.g. parts fulfillment rate, after-sales service satisfaction, etc.), new energy vehicle enterprises are preferred, as well as team management experience; 2. rich local after-sales service related third-party resources, as well as after-sales service channel resources; 3. good communication and coordination skills, planning and execution skills; relationship building and maintenance skills; 4. excellent communication skills in English; 5. Accept short-term overseas travel, e.g. China, etc; 6. excellent business communication and coordination skills, analytical problem solving skills, learning ability and stress tolerance; 任职要求 1. 8年以上汽车主机厂售后服务领域工作经验，成功的售后服务体系建设及业绩（如配件满足率、售后服务满意度等），新能源车企优先，以及团队管理经验； 2. 丰富的本地售后服务领域相关第三方资源，以及售后服务渠道资源； 3. 良好的沟通协调能力、策划能力和执行能力；关系建立和维护能力； 4. 优秀的英语沟通能力； 5. 接受短期海外出差，如中国等； 6. 具备优秀商务沟通协调能力、分析解决问题能力、学习能力等;投递