Training Coordinator – Customer Experience

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team. The position requires the person to:

• Develop and prepare educational materials that focus on areas in need of improvement and use these materials in a manner that facilitates the development of other associates.
• Assess, direct and participate in training and skill building that may include travel to work with Branch and Home Office Associates including management.
• Direct the activities of associates in meeting company objectives.

Desired Skills & Experience

• Several years of experience with significant knowledge relevant to Branch and Home Office Underwriting.
• Demonstrates above average problem solving, training and skill building ability.
• Bachelor’s degree or several years related experience or training
• Actively engaged in Company approved continuing education programs.
• Ability to communicate effectively in oral and written forms
• Demonstrates innovativeness and continually seeks more efficient ways to process and handle work.
• Objectively evaluate the progress of meeting training objectives; analyze training procedures; and prepare reports for management that include conclusions and recommendations for training alternatives and methods.
• Implement policies established by Senior Management.
• Work effectively with associates and customers at all levels.
• Travel to branches as requested to perform activities as may be required.
• Assist with other duties as assigned within Home Office or elsewhere on request. 

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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