Contract Compliance Coordinator

About Us

Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.

During a time of significant growth, you will play a key role in shaping our future and developing your career.

The Role

This is a fixed-term contract position within Kieser’s growing Medical Partnerships Team, where you’ll play a vital role in supporting compliance, governance, and performance across key healthcare partnerships and funding programs.

As the Contract Compliance Coordinator, you’ll work alongside the Head of Medical Partnerships to monitor service agreements, assess risk, analyse data, and help drive operational excellence across multiple streams — including Private Health Insurance, Active Ageing & Ability, and Corporate programs.

Whether your background is in administration, operations, or contract support, you're looking for a role where you can contribute, learn, and be part of a team making real improvements.

To thrive in this role, you'll bring:

• The ability to work independently and take ownership of tasks from start to finish.
• Strong communication and stakeholder engagement skills.
• Confidence using Microsoft Excel, with the ability to apply a creative and solutions-focused approach to reporting.
• An organised, analytical mindset with a focus on continuous improvement.
• A practical understanding or interest in contract management and compliance processes.

Key responsibilities include, but are not limited to:

• Oversee and monitor compliance of active contracts with Private Health Insurance, NDIS, DVA, and state health departments.
• Maintain a central register of all contracts, KPIs, milestones, and renewal timelines.
• Conduct audits and risk assessments to ensure regulatory and contractual obligations are met.
• Collaborate with clinical, operations, and finance teams to ensure performance and governance standards are upheld.
• Prepare reports, dashboards, and summaries for leadership and accreditation bodies.
• Support process improvement initiatives across compliance, governance, and operational workflows.
• Oversee and monitor compliance of active contracts with Private Health Insurance, NDIS, DVA, and state health departments.
• Maintain a central register of all contracts, KPIs, milestones, and renewal timelines.
• Conduct audits and risk assessments to ensure regulatory and contractual obligations are met.
• Collaborate with clinical, operations, and finance teams to ensure performance and governance standards are upheld.
• Prepare reports, dashboards, and summaries for leadership and accreditation bodies.
• Support process improvement initiatives across compliance, governance, and operational workflows.

Qualifications & Experience

Essential:

• Works well in a fast-moving environment and takes initiative
• Comfortable working independently,
• Adaptable to change
• Superior organisational skills
• Strong analytical
• Excellent communication and stakeholder management abilities.
• Knowledge of healthcare compliance frameworks and funding models.
• Competence in Excel, contract management software, and reporting tools.

Desirable:

• Experience or strong interest in the healthcare setting
• 1+ year experience in equivalent role
• Recognised IT training.

Benefits

• Complimentary access to our strength and conditioning facilities + concessional family rate
• Comprehensive induction and ongoing professional development
• Clear career pathways within Kieser
• Wellbeing Program + 1 day of Recharge Leave and a half day of Birthday Leave
• Fun, inclusive team culture and social events
• Leadership Program for aspiring leaders
• 12 weeks paid parental leave for primary carers

Diversity & Inclusion

We value inclusion and diversity and are committed to creating a safe, confident, and celebratory work environment. We encourage people from all backgrounds to apply.

Only shortlisted candidates will be contacted.