Lead Implementation Specialist

Lead Payroll Implementation Specialist

ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions, and existing account reconfiguration (for example, spin-offs) while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client-facing application involved. The IS works with medium to large-sized organizations, with no limit on the complexity or feature/functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.

Responsibilities:

• Responsible for the quality implementation and set up of ADP’s WFN using ADPs implementation methodology, in accordance with payroll best practice and compliance while partnering with ADP’s Global team
• Analyze, configure, and understand the client’s payroll needs to properly set up the client’s WFN environment.
• Training, Testing, and validation with the client and global partners before completing the payroll and audit function of the first ‘LIVE’ payroll processing
• Managing various accounts from project initiation and supporting the client through all phases of the implementation.
• Managing project risks and escalations to resolution.
• Provide timely follow-up and resolution of open project-related items
• Meet project task milestone and due dates
• Achieve positive customer satisfaction outcomes
• Work collaboratively with customers and team members to achieve desired project results
• Mentor new and less tenured Implementation associates
• Utilizes extensive product/process experience to troubleshoot implementation issues

Knowledge, Experience And Skills

Education:

• Post-secondary education or related business experience preferred
• Certification from the National Payroll Institute (an asset)

Requirements :

• 2+ years of payroll experience or relative field
• Knowledge of payroll best practices and compliances across multiple provinces and territories
• Effective communication: verbal and written skills in English & French
• Previous experience working directly with clients.
• Excellent client management, and interpersonal skills
• Ability to work independently, resourceful, and be a strong team player; working on multiple projects simultaneously
• Knowledge of Excel.