Critical Operations Coordinator

Summary/Objective

As a member of STACK’s Operations team, the Critical Operations Coordinator supports the Critical Operations Manager in ensuring the smooth and efficient operation of a hyperscale data center. This role coordinates third-party facility management services, assists with administrative and vendor processes, and helps track budgets, maintenance tasks, and site improvement projects.

Responsibilities

• Promote a consistent culture of safety across all STACK data centers.
• Support the day-to-day coordination of facility operations and vendor activities.
• Assist with scheduling and tracking preventative and corrective maintenance tasks.
• Monitor and report general site conditions, escalating abnormalities to senior staff when needed.
• Support implementation of site improvement and efficiency initiatives.
• Maintain accurate records for preventative and predictive maintenance programs.
• Coordinate training logistics and documentation for staff and vendors.
• Assist with managing vendor relationships, service contracts, and performance tracking.
• Support procurement activities, including obtaining quotes and processing purchase requests.
• Track and verify invoices related to facility services.
• Assist with site budgeting and forecasting by preparing supporting data and documentation.
• Help draft and maintain standard operating procedures and checklists for soft services.
• Coordinate with project and engineering teams to ensure construction and commissioning activities
• Align with ongoing operations.
• Maintain training records and competency documentation for on-site personnel.
• Provide administrative and communication support for facility-related customer requests.
• Assist with incident reporting and post-incident documentation.
• Support internal and external audit activities by preparing and organizing records.
• Coordinate soft services such as cleaning, landscaping, waste management, and office support.
• Maintain inventory of office and facility supplies.
• Use site management systems (e.g., CMS or BMS dashboards) to log and track operational data as directed.
• Support after-hours or emergency response activities as needed.
• Perform other duties as assigned.

Competencies

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Positive and proactive attitude toward safety, teamwork, and customer service.
• Basic understanding of facility systems (electrical, mechanical, and life safety) with a willingness to learn.
• Ability to work collaboratively with vendors, contractors, and internal teams.
• Reliable, punctual, and able to work independently once trained.
• Adaptable to changing priorities and business needs.
• Eager to participate in ongoing learning and development.
• Commitment to upholding STACK’s standards for safety, operational excellence.

Travel Required

• Minimal travel is required for this role.

Required Education and Experience

• 1-3 years of experience supporting operations, facilities, or vendor management in a data center or similar environment.
• Familiarity with data center, telecommunications, or other technical or mission critical environment is a plus.
• Experience administering and managing facility preventive maintenance programs.
• Experience supporting vendor coordination and basic project administration.
• Intermediate English communication skills (written and verbal).
• Proficiency with Microsoft Office and standard business applications.

Preferred Education and Experience

• Technical or vocational training in electrical, mechanical, or building services disciplines.
• Bachelor’s Degree or equivalent work experience
• Business-level English communication skills

Additional Eligibility Requirements

• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.

Equal Opportunity Employer

STACK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, gender, national origin, disability status, genetics, protected veteran status, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,

promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.