Ticketing Manager (Netball World Cup Sydney 2027)

About the Netball World Cup Sydney 2027

Brace Yourself for an unforgettable opportunity to be part of the world’s premier netball event. In 2027, Sydney will host the Netball World Cup, uniting 16 of the top international teams for 10 days of elite competition and global celebration. As we mark Netball Australia’s centenary, we’re building a tournament that champions inclusion, empowerment, and innovation - on and off the court.

We’re looking for passionate, purpose-driven people to help bring this vision to life. As part of the Local Organising Committee, you’ll join a collaborative team focused on delivering operational excellence, engaging fans, creating legacy, and making memories that will stay with you for a lifetime.

We offer a fun and flexible, hybrid work environment that supports balance, wellbeing, and professional growth - because we know great work happens when people feel empowered and included.

About The Role

As Ticketing Manager, you will play a key role in shaping and delivering the ticketing strategy for the Netball World Cup Sydney 2027. This role is central to meeting our attendance targets, maximising revenue and yield, and ensuring a fair, accessible, and seamless ticketing experience for fans.

You will lead the development and operational delivery of the ticketing program, with a strong focus on pricing strategy, ticket release timing and phasing, product development (including group sales and policies), sales channel optimisation, inventory management, and ticket distribution. Your work will align closely with the tournament’s commercial, legacy, and inclusion objectives.

In addition, you will oversee the ticketing system and manage relationships with all ticketing partners and the venue, ensuring the program is delivered within strategic frameworks and budget, while maintaining operational excellence and stakeholder satisfaction.

Key Areas of Focus

Throughout your journey with the Netball World Cup Sydney 2027, you will:

• Lead the end-to-end ticketing strategy implementation for the Netball World Cup Sydney 2027.
• Develop and manage pricing strategies, venue scaling by match/day, ticket release phases, and product offerings including group sales and policies.
• Maximise sales channels and oversee inventory and distribution planning.
• Lead integrated ticket sales planning meetings from time to time to ensure we are maximising all available sales opportunities both internally and with key external partners
• Manage the ticketing system and relationships with ticketing partners and venues.
• Ensure operational excellence and a best-in-class customer experience across all ticketing touchpoints.
• Collaborate with internal and external stakeholders to deliver the ticketing program within strategic and budgetary frameworks.
• Manage relationships with ticketing platform providers and venue box offices.
• Develop regular sales reports and insights against forecasts that shape ongoing development of strategies targeted at driving and meeting our fan attendance targets.

About You

You’re a strategic thinker and a doer, with proven experience in ticketing planning & operations for either major events, venues or sports &entertainment rightsholders. You bring strong commercial acumen, stakeholder engagement skills, and a passion for delivering inclusive and memorable fan experiences. You thrive in dynamic environments and are ready to make a meaningful impact on one of the world’s biggest netball stages.

What Sets You Apart:

• Demonstrated experience in leading ticketing strategy and operations for large-scale events.
• Strong understanding of pricing models, sales channel optimisation, and inventory management.
• A track record of success in leading & delivering ticket sales objectives for major events
• Proven ability to manage ticketing systems and vendor relationships.
• Proven collaboration working with major venues to ensure ticket sales are optimised and a superior fan experience is delivered
• Excellent stakeholder engagement and communication skills.
• Experience in delivering inclusive and accessible ticketing solutions.
• Ability to work within budget and align delivery with strategic objectives.
• Strong project management skills and attention to detail.
• Commitment to delivering exceptional customer experiences.

Additional Information

Reporting into the General Manager – Revenue & Experience, this full-time role will be based at Sydney Olympic Park, on a fixed-term basis through to September 2027. Given the unique nature of the sports industry, and the domestic & global reach of our organisation, travelling and working outside of our HQ and traditional office hours may be required from time to time. Our teams work flexibly, and we encourage the successful applicant to discuss flexible working options with their new Manager. For further queries, please email recruitment@nwc2027.com.au.

We reserve the right to shortlist and interview suitable candidates as they are identified, so if this sounds like you, and we hope it does – please don’t delay your application. We do not take for granted the high volume of applications we receive, but please be aware this means we are only able to contact shortlisted candidates. Our recruitment process consists of a phone screening, two rounds of interviews, (virtual and in person) along with professional reference checks, and we'll be here to guide you through the entire process!

Netball Australia & the LOC takes its Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. All successful candidates will undergo a criminal record and Working with Children check prior to employment and must be able to hold valid checks at all times throughout their employment. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries. We have a collaborative, supportive and diverse culture and promote the continued development of our team members! We believe your religion, age, disability, sexual orientation, gender identification or culture do not define you nor impact your application or employment with Netball Australia. We are a sport for all people across the community and take pride in providing a diverse, inclusive and safe environment for all.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised groups tend to only apply when they check every box. If you think you have what it takes, but don’t necessarily meet every single point above, please still get in touch. We’d love to have a chat and see if you could be a great fit.