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ServiceNow Product Owner

AT&T.com

106k - 178k USD/year

Office

Whitacre Tower)

Full Time

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

AT&T is looking for a ServiceNow Product Owner, who will play a pivotal role in driving the vision, strategy, and delivery of ServiceNow solutions within our organization. You will collaborate closely with stakeholders, business analysts, developers, and cross-functional teams to ensure ServiceNow products and modules align with business objectives and deliver maximum value.

What You'Ll Do:

  • Change Management:Support organizational change initiatives by providing documentation, training, and communication regarding ServiceNow changes.
  • Market & Platform Awareness:Stay current on ServiceNow platform releases, new features, and industry best practices.
  • Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience)
  • 3+ years of experience as a Product Owner or similar role, preferably with ServiceNow
  • Proven experience with ServiceNow platform administration, configuration, and module deployment
  • Strong understanding of Agile/Scrum methodologies
  • Excellent communication, facilitation, and stakeholder management skills
  • Analytical mindset with the ability to translate business needs into technical requirements
  • Product Vision & Strategy:
  • Define and communicate the product vision, roadmap, and growth opportunities for ServiceNow modules (ITSM, ITOM, HRSD, etc.).
  • Stakeholder Engagement:
  • Gather requirements from business units, IT teams, and end users to create and maintain a prioritized product backlog.
  • Backlog Management:
  • Write clear, actionable user stories and acceptance criteria. Prioritize backlog items based on business value and stakeholder input.
  • Sprint Planning & Execution:
  • Lead agile ceremonies, including sprint planning, refinement, reviews, and retrospectives. Ensure timely delivery of features and enhancements.
  • Continuous Improvement:
  • Analyze metrics, feedback, and system performance to identify opportunities for enhancement and drive adoption of ServiceNow capabilities.
  • Quality Assurance:
  • Collaborate with QA teams to ensure solutions meet acceptance criteria and maintain high quality standards.
  • Change Management:Support organizational change initiatives by providing documentation, training, and communication regarding ServiceNow changes.
  • Market & Platform Awareness:Stay current on ServiceNow platform releases, new features, and industry best practices.
  • Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience)
  • 3+ years of experience as a Product Owner or similar role, preferably with ServiceNow
  • Proven experience with ServiceNow platform administration, configuration, and module deployment
  • Strong understanding of Agile/Scrum methodologies
  • Excellent communication, facilitation, and stakeholder management skills
  • Analytical mindset with the ability to translate business needs into technical requirements

What You'Ll Need:

What You'Ll Bring:

  • ServiceNow Certified System Administrator (CSA) or higher certifications
  • Experience with multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM)
  • Familiarity with ITIL practices and frameworks
  • Experience in large enterprise environments

Our ServiceNow Product Owner, earn between $118,800 - $178,200 USD. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision Coverage

  • 401(K) Plan

  • Tuition Reimbursement Program

  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave

  • Paid Caregiver Leave

  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement

  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$106,100.00 - $178,200.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

ServiceNow Product Owner

Office

Whitacre Tower)

Full Time

106k - 178k USD/year

October 15, 2025

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AT&T

AT&T.com

ATT