Quality Manager

As a Quality Manager at Nokia, you will play a pivotal role in shaping and implementing quality strategies that align with our business goals and drive customer satisfaction. This role will champion and safeguard end-to-end quality across the entire Change Management process. This role will also help establishing a culture of quality ownership across functions, ensure that organizations and teams drive measurable improvements in Change Delivery, and align all stakeholders around a unified quality vision that build trust, accelerates adoption, and strengthens Nokia’s Managed Services business.

• Define and lead quality strategy, from vision, mission, strategical pillars, tactical activities with relevant KPIs & Metrics for a measurable impact.
• Quality representation in forums & governance
• Lead/conduct E2E quality deep dives and improvement initiatives spanning across organizations, vendors, and teams . 
• ISO 9001 and TL9000 Compliance: Ensure compliance with ISO 9001, TL9000 standards, coordinate certification processes, and keep abreast of changes in industry requirements. 
• Customer-Centric Quality: Owns and drives improvements for NPS – Voice of the customer, as well as, representing Managed Services in cross BG/cross domain/multi-vendor forums. 
• Data-Driven Quality: Leverage analytics, proactive monitoring, and customer feedback loops to continuously enhance e2e performance through challenging all teams with very focused dashboards and KPIs
• Cross-Functional Leadership: Align various services and product delivery teams around a common quality framework, KPIs, and improvement programs by driving an e2e Continuous Improvement Forum addressing cross-functional systemic repeatable issues
• Quality Evolution: Sustain QMS (Quality Management System), modernize and evolve it to meet the growing needs.

You Have:

• University Degree or equivalent education in Computer Science, Software Engineering, Telecommunications , or other corresponding area  ( or management)
• 7-10 years of experience  in quality management; project/program management, and management systems ISO9001; 14001; 27001 ; TL9000;
• Master Black Belt is a must. Familiar with lean six sigma tools like FMEA (Failure Modes and Effects Analysis)
• Understands centralized and localized models and principles of Service and care delivery in Nokia
• Proficient and Experienced in structured problem solving; improvement definition, streamlining, deployment
• Familiar with transformation strategies and strategic change management

It would be nice if you also had:

• Experienced with the Agile development and Automation
• Understanding of Quality Framework and principles
• Experience in development and deployment of a standard “best practice” framework.
• Understands how to measure success in change using reporting metrics, status, and critical KPIs
• Good Understanding of Telco products(Fixed, Mobile, CORE, Transport & RAN domains), portfolio offerings and evolution 

About Nokia
Join us in creating the technology that helps the world act together.
We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.
Learn more about life at Nokia.

About the Business Group
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Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.