Sr. Manager, Facilities

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Job Description: Senior Manager Facilities

• Location: Hyderabad
• Department: Facilities Management
• Reports To: Regional Facilities Director / Account Director

Position Overview

We are seeking a dynamic Senior Manager Facilities to serve as the City Lead for client Hyderabad operations, overseeing comprehensive facilities management across Aquila and Centaurus locations. This leadership role requires a professional with strong soft services expertise who can effectively manage and coordinate both soft and hard services operations to deliver exceptional workplace experiences across the city's facilities.

Key Responsibilities

City Operations Leadership

• Lead and coordinate all facilities operations across client Hyderabad's two premier locations
• Serve as the single point of accountability for city-wide facilities performance
• Ensure seamless service delivery and operational consistency between both sites
• Develop city-specific strategies aligned with client global and regional objectives
• Drive standardization of processes, procedures, and service quality across locations

Soft Services Management & Expertise

• Primary Focus: Lead comprehensive soft services operations including:Housekeeping and janitorial servicesCatering and food services managementSecurity and access control systemsReception and concierge servicesMail and courier servicesLandscaping and grounds maintenanceWaste management and sustainability programsEvent management and space coordination

Hard Services Oversight & Coordination

• Secondary Responsibility: Manage and coordinate hard services through technical teams:HVAC, electrical, and plumbing systems oversightBuilding maintenance and asset managementFire safety and life safety systemsBuilding automation and smart systemsPreventive maintenance programsCapital projects and renovations coordination

Team Leadership & Development

• Manage diverse facilities teams across both locations (20-30+ staff members)
• Lead Soft Services Managers, Hard Services Coordinators, and operational staff
• Develop and mentor Assistant Facilities Managers and team leaders
• Conduct performance management, career development, and succession planning
• Foster cross-functional collaboration between soft and hard services teams
• Implement training programs focused on service excellence and technical competency

Client Partnership & Service Excellence

• Serve as primary facilities contact for client Hyderabad leadership
• Build and maintain strong relationships with business stakeholders
• Conduct regular client reviews, satisfaction surveys, and feedback sessions
• Manage service level agreements and performance metrics
• Lead client engagement initiatives and workplace experience programs

Operational Excellence & Quality Management

• Establish and maintain service quality standards across all service lines
• Implement continuous improvement initiatives and best practices
• Manage vendor relationships, contracts, and performance monitoring
• Ensure compliance with safety, security, and regulatory requirements
• Lead emergency response procedures and business continuity planning
• Drive cost optimization while maintaining service quality
• Bachelor's degree in Facilities Management, Business Administration, Hotel Management, or related field
• 12+ years of facilities management experience with strong soft services background
• Establish and maintain service quality standards across all service lines
• Implement continuous improvement initiatives and best practices
• Manage vendor relationships, contracts, and performance monitoring
• Ensure compliance with safety, security, and regulatory requirements
• Lead emergency response procedures and business continuity planning
• Drive cost optimization while maintaining service quality
• Bachelor's degree in Facilities Management, Business Administration, Hotel Management, or related field
• 12+ years of facilities management experience with strong soft services background

Required Qualifications

Education & Experience

• 5+ years in senior leadership roles managing multi-service operations
• Proven experience with large corporate clients (financial services preferred)
• Experience managing integrated soft and hard services teams

Core Competencies

Soft Services Expertise (Primary)

• Deep knowledge of housekeeping operations, standards, and best practices
• Experience in food services management and catering operations
• Understanding of security services and access control systems
• Expertise in guest services, reception, and concierge operations
• Knowledge of landscaping, grounds maintenance, and environmental services

Hard Services Capability (Secondary)

• Working knowledge of building systems and MEP services
• Understanding of preventive maintenance programs and asset management
• Ability to coordinate with technical teams and engineering professionals
• Basic knowledge of building automation and facility technologies
• Experience in managing capital projects and renovations

Leadership & Management Skills

• Exceptional people management and team development capabilities
• Strong business acumen and P&L management experience
• Excellent communication and stakeholder management skills
• Crisis management and problem-solving expertise
• Change management and process improvement experience

Technical Skills

• Proficiency in facilities management software (CAFM/IWMS)
• Knowledge of workplace technologies and smart building systems
• Strong analytical skills and data-driven decision making
• Understanding of sustainability practices and green operations
• Familiarity with local regulations and compliance requirements

Key Performance Indicators

• Client satisfaction scores and service excellence metrics
• Soft services quality standards and performance benchmarks
• Overall operational efficiency and cost management
• Team engagement, retention, and development metrics
• Safety and compliance performance across all services
• Vendor performance and contract optimization results
• Budget adherence and cost per square foot optimization
• Hotel/Hospitality Management with corporate facilities experience
• Client satisfaction scores and service excellence metrics
• Soft services quality standards and performance benchmarks
• Overall operational efficiency and cost management
• Team engagement, retention, and development metrics
• Safety and compliance performance across all services
• Vendor performance and contract optimization results
• Budget adherence and cost per square foot optimization
• Hotel/Hospitality Management with corporate facilities experience

Preferred Background

• Corporate Facilities Management with strong soft services focus
• Integrated Facilities Management with multi-service expertise
• Financial Services or similar corporate environment experience
• Competitive salary package commensurate with experience
• Performance-based incentives and annual bonuses
• Comprehensive health and wellness benefits
• Professional development and certification support
• JLL career advancement opportunities
• Corporate Facilities Management with strong soft services focus
• Integrated Facilities Management with multi-service expertise
• Financial Services or similar corporate environment experience
• Competitive salary package commensurate with experience
• Performance-based incentives and annual bonuses
• Comprehensive health and wellness benefits
• Professional development and certification support
• JLL career advancement opportunities

Compensation & Benefits

Location & Working Conditions

• Primary base in Hyderabad with regular presence at both locations
• Flexibility for regional travel as required
• 24/7 availability for emergency response and critical situations
• Occasional travel to other JLL/client locations for best practice sharing

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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