Retail Service Advisor, 24 hours, Birmingham - New Street

Summary

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Location Birmingham Job Family Retail Job Type Part Time Posted Date 15-Oct-2025

Make moments matter. Be the reason someone chooses to stay connected.

Who we are

At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.

You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.

What You’ll Be Doing

• Create standout moments – greet every customer with warmth, energy, and genuine interest.
• Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
• Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
• Live our brand – show customers the benefits of staying connected with Virgin Media O2.
• Own it – follow our policies, flag risks, and protect both our customers and the business.

Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team

The must haves

• A genuine passion for delivering brilliant customer service
• Great communication and problem-solving skills
• Confidence in handling challenging conversations with care and professionalism
• A team player who brings positivity and energy to every shift
• A genuine interest in technology and how it can make life better
• Previous experience in retail, sales, or customer service (though not essential)
• A proactive attitude and team spirit to thrive in a collaborative environment

The other stuff we are looking for What's in it for you

A competitive Salary of £12.40 per hour

Private Medical Cover

Market-leading leave policies – maternity, paternity, neonatal, and carers leave

23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days

An excellent pension scheme, matching up to 10%

Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.

Next steps

Once you apply, you’ll be invited to complete an online assessment. If successful, one of our Recruiters will be in touch to chat through the role and answer any questions.

Ready to make your mark?

This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.

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