Product Evaluation Coordinator - US

Location: Remote (CT, PT or MT time zone)

Our Company

Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present, and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, and a range of compelling business apps.

We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.

Want to help drive one of the most meaningful social and business evolutions in recent history? Be prepared to work hard, have fun, and be a force for progress for the world around us. Everything is changing, come help us shape it.

Job Summary: Neat provides a best-in-class product evaluation program for customers to experience collaboration the Neat way. As the PEP Coordinator you will orchestrate the relationship between the end customer and the stakeholders at Neat during the trial period. 

Key Responsibilities:

• Primary point of contact during evaluation period  
• Welcome customer and partner to Neat PEP   
• Collaborate with cross-functional teams on all coordination including ordering and tracking of devices and management access
• Customer kick offs and check in with the customer and Neat account team
• Engage Product Specialists and Customer support as needed
• Collect customer feedback throughout trial as well as final survey  
• Initiation of quotes and invoice tracking
• Close out process in back-end systems and transition back to account team
• Track purchase orders via partners and directly with customers

Qualifications:

• Bachelor’s degree in communications, business, marketing, data analytics, or a related field
• Familiarity with online tools like Salesforce.com and NetSuite would be a plus but not required.
• Strong analytical skills
• Excellent communication and presentation skills

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment