Head of Policy Planning, Training & Infrastructure - Trust and Safety
TikTok.com
Office
Singapore, Singapore
Full Time
About the team
T&S Policy succeeds when strategy, people, and systems work as one. The Policy Planning, Training & Infrastructure (PTI) function is the engine that turns policy strategy into reliable, repeatable outcomes: it sets policy priorities, builds the learning and change programs that embed those priorities across the org, and delivers the infrastructure and tooling that make policy work fast, consistent, and measurable.
About the role
As Head of PTI you will lead that engine. You will own the vision and operating model for planning, training, and infrastructure across T&S Policy, and you will build the teams, partnerships, and metrics that let Policy move with clarity, speed, and scale.
You will lead a cross-functional organization made up of Planning, Training, and Infrastructure subteams. In this role you will:
- Set the north star and operating model for PTI, aligning planning, training, and infrastructure to Policy strategy and enterprise risk priorities.
- Own strategic planning for T&S Policy, including annual and quarterly roadmaps, portfolio prioritization, capacity planning, and cross-LOB coordination, so the right work gets done at the right time.
- Design and run learning and enablement at scale: curriculum strategy, certification programs, role-based training, and measurement frameworks that raise policy quality and reduce leakage and over-enforcement.
- Drive the policy infrastructure strategy and roadmap, ensuring tooling, platforms, and AI integrations support the end-to-end policy lifecycle — development, testing, training, deployment, and enforcement.
- Lead program management and change management for major policy launches and platform migrations, ensuring adoption, governance, and measurable impact.
- Build and own PTI metrics and business cadence: north-star KPIs (e.g., time-to-deploy, training coverage and proficiency, tool adoption), dashboards, and executive reporting.
- Partner closely with Policy leadership, Product, and Data Science to align priorities, resolve cross-functional dependencies, and mobilize resources.
- Hire, coach, and develop managers across Planning, Training, and Infrastructure.
- Serve as a visible thought partner and advocate for AI-first, data-driven approaches to policy operations; represent PTI in executive forums and influence strategic decisions.
- Ensure global readiness and localization by embedding regional inputs, timelines, and compliance requirements into planning, training, and tooling.
T&S Policy succeeds when strategy, people, and systems work as one. The Policy Planning, Training & Infrastructure (PTI) function is the engine that turns policy strategy into reliable, repeatable outcomes: it sets policy priorities, builds the learning and change programs that embed those priorities across the org, and delivers the infrastructure and tooling that make policy work fast, consistent, and measurable.
About the role
As Head of PTI you will lead that engine. You will own the vision and operating model for planning, training, and infrastructure across T&S Policy, and you will build the teams, partnerships, and metrics that let Policy move with clarity, speed, and scale.
You will lead a cross-functional organization made up of Planning, Training, and Infrastructure subteams. In this role you will:
- Set the north star and operating model for PTI, aligning planning, training, and infrastructure to Policy strategy and enterprise risk priorities.
- Own strategic planning for T&S Policy, including annual and quarterly roadmaps, portfolio prioritization, capacity planning, and cross-LOB coordination, so the right work gets done at the right time.
- Design and run learning and enablement at scale: curriculum strategy, certification programs, role-based training, and measurement frameworks that raise policy quality and reduce leakage and over-enforcement.
- Drive the policy infrastructure strategy and roadmap, ensuring tooling, platforms, and AI integrations support the end-to-end policy lifecycle — development, testing, training, deployment, and enforcement.
- Lead program management and change management for major policy launches and platform migrations, ensuring adoption, governance, and measurable impact.
- Build and own PTI metrics and business cadence: north-star KPIs (e.g., time-to-deploy, training coverage and proficiency, tool adoption), dashboards, and executive reporting.
- Partner closely with Policy leadership, Product, and Data Science to align priorities, resolve cross-functional dependencies, and mobilize resources.
- Hire, coach, and develop managers across Planning, Training, and Infrastructure.
- Serve as a visible thought partner and advocate for AI-first, data-driven approaches to policy operations; represent PTI in executive forums and influence strategic decisions.
- Ensure global readiness and localization by embedding regional inputs, timelines, and compliance requirements into planning, training, and tooling.
Head of Policy Planning, Training & Infrastructure - Trust and Safety
Office
Singapore, Singapore
Full Time
October 15, 2025