Billing and Operations Coordinator - ITMS

Join Our Team As A Billing And Operations Coordinator - Itms!

Location: Swindon

Salary: £28,000 Per Annum

Hours: Monday - Friday  9:00 - 17:30

About The Role:

We’re looking for a proactive and detail-driven individual to join our finance team in a dynamic role that blends billing, purchasing, and contract coordination. You’ll be at the heart of our operations—managing ticket allocation, processing orders, and ensuring our financial records are accurate and up to date. If you thrive in a fast-paced environment and love keeping things running smoothly, this is the role for you. Plus, you’ll be a key support to our Billing Manager, stepping in when needed and helping the team grow stronger every day.

What Makes You A Great Fit:

• Exceptional organisational and communication skills
• Passion for delivering outstanding customer service
• Ability to prioritise tasks effectively
• Team player with a hands-on attitude
• Flexible and open to new challenges
• Comfortable working independently
• Sharp attention to detail

Key Responsibilities:

• Efficiently allocate and manage ticket distribution in line with company policies
• Coordinate and process orders with precision
• Maintain and update the purchase ledger with accurate transaction records
• Generate and process invoices promptly and accurately
• Collaborate with internal teams to ensure billing accuracy
• Provide responsive support to customer inquiries
• Ensure data integrity within the CRM system
• Manage asset and contract records post-order completion
• Assist in training new and existing team members
• Support the Billing Manager during busy periods or absences
• Take on additional tasks and responsibilities as needed

Perks For Our People:

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who We Are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our Values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

Ed&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.