IT Manager - InterContinental Singapore

Your Day-To-Day

• Designate and train key colleagues on IT systems to ensure continuity during absences. 
• Communicate system changes, issues, and updates to respective stakeholders. 
• Coordinate purchase of non-standard program applications as needed. 
• Manage and monitor all computer hardware to ensure optimal guest experience. 
• Maintain thorough product, service, and hotel knowledge to effectively assist guests, while implementing procedures that enhance guest satisfaction and ensure adherence to brand standards. 
• Evaluate and maintain internal controls for accounting and computer systems. 
• Ensure proper maintenance contracts and preventive maintenance for IT systems. 
• Stay updated on relevant technology, including hardware, software, PMS, POS, cyber security systems, and communication tools. 
• Manage system configurations, performance monitoring, software installations, and troubleshoot issues. 
• Establish and document Crisis Management procedures; ensure backups and data security meet Brand standards. 
• Control physical and data security of computer systems and administer user access and passwords. 
• Maintain technical documentation and distribute relevant reports and updates. 
• Conduct self-audits and follow up on CSA audit findings. 
• Develop and manage annual CAPEX and OPEX budgets, ensuring alignment with operational and corporate objectives. 
• Lead and coordinate the annual PCI DSS compliance audit, maintaining adherence to regulatory and brand standards. 
• Oversee vendor management, including contract negotiations, performance reviews, and service delivery optimization. 
• Serve as the hotel’s Data Protection Officer (DPO), ensuring compliance with data privacy regulations and corporate policies. 
• Adhere to and enforce OH&S policies, safety, and security procedures, reporting hazards and incidents promptly. 

What we need from you 

• Bachelor’s in Computer Science, IT, or related field with 3+ years of relevant experience (or equivalent education/work combination) 
• Strong customer service, communication, and interpersonal skills; represents the brand professionally 
• Solid knowledge of local area networks and Microsoft Windows 
• Strong problem-solving, organizational, and training abilities 
• Strong understanding of innovation and technology trends 
• Able to assess, implement, and influence change effectively across hotel operations