Specialist - AMER hotel Support

Specialist – AMER Hotel Support

Role Purpose:

This role will play a vital role in supporting our owners and hotels. You will be the first point of 

contact for any issues they encounter related to our procurement processes, promoting a 

smooth and seamless opening and operational experience.

Responsibilities:

• Provide prompt and professional support to hotel owners and operators via multiple 

channels – phone, email, etc.

• Identify, diagnose, and troubleshoot a wide range of procurement-related 

issues, including purchasing, product availability, invoices, and deliveries.

• Escalate complex issues to the appropriate team or department for resolution.

• Maintain accurate records of all interactions and issue resolutions.

• Develop and maintain knowledge base of procurement processes and procedures.

• Proactively identify and address potential roadblocks to hotel openings operations.

• Analyze feedback from hotel owners and operators to continuously improve the help 

desk service.

• Stay abreast of industry trends and best practices in hotel procurement.

• Collaborate with other members of the Global Procurement team to ensure efficient 

resolution of issues.

Qualifications:

• Bachelor's degree in hospitality, business administration, or related field.

• 2+ years of experience in a customer service or help desk role.

• Strong understanding of procurement principles and processes, preferably in the 

hospitality industry.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to prioritize effectively and work independently in a fast-paced environment.

• Proficient in Microsoft Office Suite and other relevant software applications.

• Ability to empathize with the needs and concerns of hotel owners and operators.

• Strong attention to detail and a commitment to providing high-quality service.

• Passion for the hospitality industry and a desire to contribute to its success.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?