Customer Success Associate I
RELX.com
Office
RE Shared Services
Full Time
- 1. Support sales and services operations by completing assigned tasks and cases in Salesforce queues, processing Compass/LR forms, and recording account-related activities in internal systems.
- 2. Manage daily account and customer maintenance, including Tier 3 customer email responses, faculty reach outs (planned/requested), and miscellaneous requests.
- 3. Ensure data integrity and quality across reporting systems to provide accurate and consistent information for key metrics tracking.
- 4. Support and implement team initiatives such as customer journey enhancements, account maintenance, and product usage monitoring.
- 5. Coordinate and schedule meetings for Customer Success Managers (CSMs) and provide back-office support to the sales team as needed.
- 6. Collaborate with sales, service, and enabling functions (onshore/offshore stakeholders, IT, HR, Finance, etc.) to improve processes, procedures, and overall efficiency.
- 7. Document and maintain relevant operations process workflows, flyers, desk copies, coding, access, course enrollment, and other operational processes.
- 8. Proactively contribute to process improvements, provide guidance on tasks, and execute responsibilities aligned with organizational objectives.
- 9. Perform other duties as assigned.
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