Director of Operations (Healthcare) - Phoenix, AZ

Job Title: Director of Operations

Location: Phoenix, AZ (On-site, Multi-location)

Hours & Schedule: Full-time, standard business hours (Monday–Friday)

Work Environment: Outpatient Spine & Pain Clinic

Travel Required: Yes — regular travel between multiple clinic locations in the Phoenix area

Compensation: $120k - $150k Base + Bonus ($200k OTE)

Bonus Offered: Performance-based bonus

Benefits Offered: Medical, dental, vision, 401(k), paid time off, holidays

Why Work With Us:

We are a dynamic, patient-centered medical group dedicated to providing high-quality specialty care. Our organization is in an exciting growth phase, evolving from a start-up environment into a more structured, scalable operation. This is a rare opportunity for a motivated operations leader to make a meaningful impact on the company’s future while working side-by-side with ownership to build sustainable success.

What Our Ideal New Team Member Looks Like:

You are a hands-on, strategic leader who thrives in a small but fast-growing healthcare organization. You bring strong business acumen, financial insight, and a deep understanding of healthcare operations. You’re driven, accountable, and unafraid to roll up your sleeves. You value teamwork, take pride in operational excellence, and enjoy being a trusted partner to ownership.

You’re looking for more than just a job—you want to help shape a company’s next chapter and grow with it.

Job Summary:

The Director of Operations oversees daily operations, financial performance, HR administration, and strategic initiatives for a multi-site medical practice. This role serves as the owner’s right hand—driving growth, maintaining compliance, optimizing workflows, and ensuring all departments operate efficiently and cohesively. The General Manager will play a key role in implementing systems that support long-term expansion while fostering a positive and high-performing workplace culture.

Job Duties & Responsibilities:

• Lead and manage overall operations across multiple clinic locations to ensure smooth, efficient daily performance
• Oversee the HR function, including recruiting, onboarding, training, employee relations, and performance management
• Manage practice financials including budgeting, accounts payable/receivable, and expense controls
• Support revenue cycle operations, billing processes, and payer contracting to ensure optimal cash flow
• Partner closely with ownership to execute strategic goals and growth initiatives
• Implement new service lines and oversee business development opportunities
• Develop and refine SOPs, schedules, and workflows to maximize productivity and efficiency
• Review vendor contracts and negotiate favorable terms
• Ensure compliance with HIPAA, OSHA, CLIA, and other healthcare regulations
• Optimize EMR/PM systems (preferably eClinicalWorks) and develop KPI dashboards to track performance
• Promote accountability, communication, and staff development across departments

Prerequisites / License & Certification Requirements:

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (Master’s preferred)
• 7+ years of progressive leadership in healthcare operations or medical practice management
• Strong understanding of HR operations and employment law (Arizona experience preferred)
• Financial management experience including budgeting, forecasting, and expense oversight
• Knowledge of medical billing, RCM, and payer contracting
• eClinicalWorks (eCW) experience preferred
• Excellent leadership, communication, and organizational skills

If you meet all of our criteria and would like to be considered, please apply with your most updated Resume/CV. Cover Letter and references are preferred but optional. We look forward to meeting with you!

Requirements

Bachelor’s in Healthcare or Business

5+ years of healthcare operations leadership

HR and financial management experience

Arizona employment law knowledge

Medical billing and payer contracting

Eclinicalworks Experience (Preferred)