Billing Support Operations Supervisor

Essential Duties And Responsibilities:

• Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service. 
• At least 3 years experience related with AR Billing/RCM healthcare
• Monitors or reviews calls or other correspondence between representatives and customers. 
• Ensures that representatives are informed about changes to company products and services. 
• Collects data and prepares reports on customer complaints and inquiries. 
• Prepares monthly reports summarizing the assigned customer service team’s performance. 
• Prepares knowledge-based documents such as summaries and responses to frequently asked questions. 
• Identifies opportunities to update or improve customer service procedures and makes recommendations to the Supervisor of Client

Job Required Qualification:

• Bachelor’s Degree preferred
• 3 years of medical billing experience
• 3 years in health insurance in general experience
• Comfortable working knowledge of Apple products, GSuite, and Excel
• Thrive in challenging situations with a focused and calm approach
• Strong communication and customer services skills
• Claims processed expectation: 10 per hour
• Inbound Billing Support
• Familiar with USA  Insurance Processes

  Manager or other appropriate staff. 

• Assists with budget preparation for the Customer Service department. 
• Performs other related duties as assigned. 
• Assist with hiring of entry-level customer service employees. 
• Train new employees in the company’s customer service policies, procedures, and best practices. 
• Organize and oversees the schedules and work of assigned staff. 
• Helps pull metric for employee performance evaluations. 

Travel Required:

• 0 – 10%  

Language Skills

Must be able to communicate effectively in English.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.