Medical Receptionist
Eastern Virginia Medical School.com
Office
Virginia Beach, VA, United States
Full Time
Overview
This position is responsible for registration of patients at the Department of OB/GYN Princess Anne Maternal Fetal Medicine, OB Generalist, Advanced Gynecological Surgery and Urogynecology office. Includes Medical Records duties as assigned.
Responsibilities
Patient Check-In And Registration:
- Confirm and update patient registration information at each visit.
- Scan insurance card and picture ID into EMR system at each visit.
- Collect all co-pays and payments and complete cash journals daily.
- Answering telephone in accordance with Medical Group Standards.
- Communicating with patients regarding self-pay agreements.
- Complete EHR tasks in accordance with Medical Group Standards.
- Invite patients to patient portal (Sentara MyChart) and update status in the EHR.
- Check insurance eligibility using Availity and Medicaid online resources.
- Send tasks for all preauthorization needed.
- Collect FMLA paperwork, payment, and update the corresponding log.
Medical Records:
- Prepare charts for services 2 days prior to service date.
- Provide correct labels for charts.
- Maintain Medical Records Release Log
- Maintain Medical Records Request Log
- Monitor and respond to medical records requests via voicemails messages, Sentara MyChart, or fax requests.
- Scan documents into appropriate charts daily.
- Responds to Release of Information requests in accordance with the Medical Group HIPAA Compliance Policies.
- Check Medical Records tasks in accordance with Medical Group Standards.
- Compliance with Policies and Procedures within the Department of Maternal Fetal Medicine, OB/GYN, and EVMS Policies and Procedures.
- Performs other duties as assigned, according to the individual departmental needs
Referrals:
- Obtain authorizations and referrals from referring physician’s offices.
- Scheduling of incoming referrals in a timely manner.