Front Office Clerk - Guest Experience & Online Check-in

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

Crown Towers Perth is the pinnacle of luxury accommodation in Western Australia. As a Front Office Clerk, you’ll be the face of our hotel, welcoming guests with warmth and professionalism, and ensuring every check-in and check-out is seamless and memorable.

We’re looking for candidates with experience working within the Hotel, Tourism or Hospitality sector who take pride in delivering high quality customer service. In return we can offer excellent training and support and offer you great exposure in working within a 5* star hotel and being part of a strong operational team to help with your development.

This Part time position offers between 48-76 hours per fortnight, with a mix of morning, afternoon, and overnight shifts — perfect for someone who thrives in a dynamic, fast-paced environment.

In this role, you'll provide joyful experiences through your genuine care for guests as well as:

• Assist with hotel reservations and guest enquiries
• Process accommodation payments with accuracy and care
• Liaise with other departments to ensure seamless guest experiences
• Contact guests prior to arrival to confirm reservation details
• Assist with pre-check-in requirements and collect necessary documentation
• Coordinate with reservations and housekeeping to ensure room readiness
• Guide guests through the hotel’s online check-in platform via phone, email, or in-person
• Troubleshoot issues and promote online check-in to enhance convenience and reduce wait times
• Support the front desk team during peak hours as needed

About you
You’ll bring the following:

• Experience in hospitality, tourism, or hotel operations
• A positive attitude and a passion for delivering outstanding service
• Strong multitasking skills and the ability to stay calm under pressure
• A team player who takes pride in their work

Additional Information

To Be Successful, You'Ll:

• Have previous experience working in a front facing customer service position
• Be well presented and impeccably groomed
• Be familiar with the Microsoft office (Outlook, Word and Excel)
• Have excellent communication & interpersonal skills
• Be available to work across a 24/7 rotating roster

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.