Warehouse Manager

Job Description:

Absolute Air is a premier heating, air conditioning, electrical, and generator company with a strong customer focus. Located in Portland, CT, we take pride in transparency, ensuring our customers know what to expect upfront and guaranteeing satisfaction and functionality upon project completion.

As the Warehouse Manager, you will oversee the daily operations and efficiency of the warehouse. This position encompasses managing all warehouse and distribution functions, including operations, transportation, and personnel. You will lead and develop your team, with a primary focus on motivation, mentorship, and coaching. Your role will involve maintaining high levels of safety, quality, attendance, performance, and engagement. Success requires equipping your team with the tools and decision-making authority to excel. You will drive productivity and efficiency through data-driven decisions and analytical problem-solving.

Primary Responsibilities

Operational Management:

• Oversee inbound purchasing and logistics, including placing orders to meet production needs.
• Manage warehouse operations, including inventory management, warranty processing, and returns.
• Ensure timely and accurate order fulfillment by coordinating inventory delivery to project sites.

Process Optimization:

• Drive improvements in key performance indicators (KPIs) such as delivery timeliness, order accuracy, and pick rate.
• Provide reports on performance metrics and identify areas for improvement.
• Support the rollout and implementation of new systems and processes, incorporating team feedback.
• Lead process improvement initiatives proactively.

Safety and Compliance:

• Ensure adherence to safety programs and OSHA standards to maintain a secure work environment.
• Develop and enforce security protocols to prevent product loss.
• Customer and Stakeholder Engagement:
• Foster a customer service-oriented approach, prioritizing timely and accurate outcomes.
• Manage recognition and communication programs to enhance employee engagement.

Qualifications

• Knowledge, Skills, and Abilities:
• Strong customer service orientation with a high sense of urgency.
• Prior Management experience.
• HVAC experience.
• At least 3 years of management experience.
• Proficiency in logistics, fulfillment, and transportation operations.
• Experience in planning, staffing, budgeting, and organizing workflows.
• Skilled in Microsoft Office Suite (Word, Outlook, Excel).
• Strong written and verbal communication skills.
• Ability to identify and implement practical solutions to complex problems.
• Proven leadership skills, including conflict resolution and employee development.
• Knowledge of HR regulations, safety rules, and procedural compliance.
• Willingness to work occasional Saturdays.

Physical Requirements:

• Ability to lift equipment up to 70 lbs.
• Ability to climb and work from ladders.
• About Sila Services
• Sila Services, with more than 30 leading local and regional HVAC, plumbing, and electrical service brands, employs over 2,500 team members. We are committed to delivering excellence in home services through a performance-driven culture, professional growth opportunities, and a collaborative business model. Founded in 1989, Sila operates in 25+ locations across 12 states in a non-union environment, generating ~$500M in revenue annually.
• Core Values:
• People First
• Customer Excellence
• Integrity Always
• Results-Driven
• Community-Centered
• Fun at Heart
• Backed by Goldman Sachs, Sila is focused on top talent, professional excellence, and unmatched customer satisfaction. We strive to create an environment where leaders are empowered to achieve excellence and innovate continuously. While Sila is one of the largest companies in the home services industry, the company’s goal is simply to be renowned for delivering the best:
• Employee value proposition for top talent
• Customer experience
• Operational and financial results
• Support for their communities and neighbors
• Workplace combining great results with a fun, energizing work environment
• As a fast-moving, private equity-backed platform company, the team is focused on best-in-class execution in all they do. From continually improving its customer value propositions to optimizing pricing strategies to introducing innovative compensation plans, Absolute Air's team is committed to providing an environment where the best leaders have the empowerment, the resources, and a distinctive opportunity to deliver excellence in all they do.
• Equal Opportunity Statement
• Sila Services provides a positive work environment, professional development opportunities, and competitive compensation. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement