Director of Operations - Dayton and Cincinnati

Newcomer Funeral Service Group is a family-owned, independent provider of funeral, cremation, and cemetery services with operations in ten states. Guided by a simple but powerful principle: to provide the best value in funeral service. We make decisions based on what’s best for our associates and our client families, not outside investors. This philosophy allows us to focus on what truly matters: compassionate care, operational excellence, and a supportive work environment where funeral service professionals can thrive.

We are seeking an experienced and mission-driven Director of Operations to lead our Dayton and Cincinnati markets. This is a hands-on leadership position which will oversee six funeral homes and one care center.  You will be responsible for ensuring high-quality service delivery, strong business performance, and a positive associate experience across all locations.

Our ideal candidate is not only a strategic thinker but also someone who is willing to roll up their sleeves and engage directly in the day-to-day operations. Whether supporting a team during peak service times, solving operational challenges, or mentoring staff, this position leads by example and is deeply involved in the success of each location.

Key Responsibilities

• Direct and oversee day-to-day operations across multiple funeral homes and a care center, ensuring consistency in service standards and operational efficiency.
• Help develop and execute strategic business plans and budgets, including key performance indicators to measure success.
• Foster a culture of excellence in client service, ensuring families receive personalized, compassionate care.
• Promote positive associate relations through leadership, coaching, and team development.
• Collaborate with internal teams and external partners to enhance service offerings and streamline operations.
• Uphold compliance with all regulatory requirements and maintain the highest standards of integrity and professionalism.

• Minimum of 8 years in a leadership role, preferably within the funeral or related service industry.
• Licensed Funeral Director (preferred).
• Bachelor’s degree or equivalent experience through extensive industry training and technical expertise.
• Proven ability to lead teams, manage complex operations, and drive results.
• Strong interpersonal and communication skills with a focus on empathy and collaboration.
• Demonstrated integrity, perseverance, and a commitment to continuous improvement.
• Experience developing and managing budgets, business plans, and performance metrics.

Why Join Us?

At Newcomer, we believe our associates are our most valued asset. We provide a work environment where funeral service professionals can focus entirely on caring for families. Join a growing, progressive organization that values the balance of priorities, professional growth, and meaningful work.

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