Call Logger / Service Administrator - Ireland

Call Logger / Service Administrator – Securitas Technology Ireland

Location: Dublin, Ireland Type: Full-time | On-site

Shape your career in a global leader of security technology solutions.

Securitas Technology is a global provider of integrated electronic security systems, with operations in over 40 countries. We deliver security solutions that help protect people, property, and assets.

We’re looking for an organised and customer-focused Call Logger / Service Administrator to join our team in Dublin. This is an important role within our operations team acting as the first point of contact for clients and ensuring their service requests are logged, tracked, and resolved efficiently.

What You’Ll Do

• Log and manage service requests received by phone, email, or client portal using our CRM system (CASH by Mentor).
• Handle incoming calls professionally, directing them to the correct departments and ensuring a positive client experience.
• Provide administrative support, including managing daily post, deliveries, and general office queries.
• Assist service teams by keeping accurate records, tracking job progress, and following up on outstanding requests.
• Work closely with clients and internal teams to maintain smooth communication and timely service delivery.
• Support general office operations, contributing to an organised and efficient working environment.

What You’Ll Bring

• Strong communication skills — confident on the phone and clear in writing.
• Excellent organisational and multitasking ability, with great attention to detail.
• A positive attitude and a genuine commitment to good customer service.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Previous experience in an administrative, call-handling, or customer service role preferred.
• Experience using CRM or service management systems is an advantage (full training provided).

Why Join Us?

At Securitas Technology, you’ll be part of a team shaping the future of security technology. You’ll have the opportunity to learn, grow, and progress while contributing to meaningful projects that protect people and property every day.

We Offer:

• Full-time, permanent role in a supportive and friendly team environment.
• Competitive salary and benefits package.
• Pension and sick pay schemes.
• Opportunities for training and career progression.
• Employee discount platform and bicycle-to-work scheme.
• 20 days annual leave and enhanced maternity benefits.
• Convenient Dublin location with good transport links and onsite parking.

Our People Promise – Securitas Technology EVP

Join a values-driven, diverse, and inclusive workplace. We offer clear career pathways, growth opportunities, recognition for achievements, and a global, collaborative team. You’ll do purposeful work that makes the world safer, supported by innovation and sustainability.

Security Vetting

As part of our commitment to compliance and customer trust, all employees undergo security vetting. By applying, you confirm that you are willing and able to meet these requirements.

Be part of something bigger. Build your future with Securitas Technology.