CORPORATE IT MANAGER

Job Responsibilities:

• Manage a geographically distributed team of End User Services IT Technicians/Administrators.
• Establish and maintain robust tools and procedures to guarantee the reliability and performance of corporate end-user services.
• Ensure the company's corporate IT systems and processes adhere to established IT security and compliance frameworks (ISO 27001:2022, SOC 2, SOX ITGC) and ITIL standards.
• Proactively ensure the security and maintenance of office IT systems and end-user devices, ensuring they adhere to established security policies and standards.
• Ensure the speed, stability, and reliability of the office network infrastructure to support seamless business operations.
• Ensure that service and maintenance contracts for corporate systems (e.g., UPS, access control, etc) are current and that necessary servicing is performed.

Our Expectations:

Management & Team Leadership:

• Demonstrated ability to effectively delegate tasks, provide guidance, and foster a collaborative team environment across multiple distributed locations.
• Strong leadership, communication, and interpersonal skills to effectively manage team performance and development remotely.

End User Services & Reliability:

• A strong understanding of IT service management best practices and the ability to implement solutions that enhance end-user productivity and satisfaction.
• Proven ability to develop and monitor key performance indicators (KPIs) to track the health and efficiency of end-user services.
• Solid understanding of network principles, protocols, monitoring and troubleshooting techniques.
• Experience negotiating with external vendors, managing service and maintenance contracts for corporate systems (e.g., UPS, access control).

Compliance & Standards:

• Familiarity with ITIL standards and their practical application within a corporate IT environment.
• In-depth knowledge of and experience with established IT security and compliance frameworks, including ISO 27001:2022 and ITGC.
• Experience in participating in IT audits and implementing necessary remediation measures

IT Systems & End-User Device Security:

• Proven experience in proactively ensuring the security and maintenance of office IT systems (e.g., servers, applications) and end-user devices (laptops, desktops, mobile devices).
• Strong understanding of security best practices for endpoint management, patching, and vulnerability management.

General Skills:

• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills in English.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• A proactive and results-oriented approach.
• Willingness to travel for work purposes.

Software Skills:

• Jira Service Management
• Entra ID, Intune, JAMF
• Google Workspace, Microsoft and Apple for Business Ecosystems

Optional:

• Relevant certifications (e.g., ITIL Master, CGEIT, etc).

We Offer:

• Great opportunity to take part in the development of a growth- and innovation-driven company and build its future.
• Dynamic work in a rapidly growing international company with personal development possibilities.
• Professional team with various international backgrounds to collaborate.
• Opportunity for career development.
• Wide benefits package: annual company performance bonus, extra day off on your birthday, dedicated days off for your physical and mental health, additional vacation days depending on the length of employment, health insurance policy, wellness and team-building events, dedicated budget for your training and development, paid online consultations with certified therapists and so much more!