Telefonischer Kundenberater / Call Center Agent (m/w/d) – Home Office & Quereinsteiger

As a Telephone Customer Service Representative / Call Center Agent (m/f/d), you are the first point of contact for our customers and take responsibility for resolving their inquiries quickly and professionally. In this role, you actively contribute to customer satisfaction and support the success of our ALZURA B2B Marketplace, Europe’s largest B2B procurement platform in the automotive industry.

• Performance-based monthly bonus in addition to your base salary
• Company car (e.g., Mercedes CLA Hybrid) after one year of employment
• Permanent employment contract with 30 vacation days per year
• Monthly vouchers as tax-free benefits worth €50 net
• Generous budget for training and professional development opportunities
• Company pension plan and capital-forming benefits
• Christmas bonus as a voluntary benefit
• Option to work remotely / from home
• In your role, you act as the first point of contact for customers and actively contribute to ensuring a positive customer experience.
• You handle and process all customer inquiries and complaints via phone, email, and chat.
• You support the analysis of customer inquiries on a daily basis and contribute to developing targeted solutions.
• To maintain service quality and optimize processes, you document all customer interactions in our in-house CRM system.
• You capture customer needs to identify new market requirements and trends.
• You occasionally conduct upselling conversations and receive additional commission for successful sales.
• You enjoy interacting with people and have a strong service orientation.
• You possess excellent communication skills, both verbal and written.
• You have experience in dealing with customers – career changers (m/f/d) are also welcome.
• You have very good German skills and ideally also English, both spoken and written.