Call Center Agent

Company Description

About Us

At Shine Social Brand, we believe in the power of connection. Our mission is to deliver outstanding customer experiences through genuine communication and professionalism. We are a forward-thinking company dedicated to excellence, growth, and integrity. As we continue to expand, we are looking for motivated individuals who are ready to grow with us and represent our brand with confidence and care.

Job Description

Job Description

We are seeking a Call Center Agent who will serve as the voice of our company. The ideal candidate will handle inbound and outbound calls, provide accurate information to customers, and ensure a high level of satisfaction with every interaction. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Handle incoming and outgoing calls in a professional and courteous manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer inquiries and issues promptly and effectively.
• Maintain detailed and organized records of customer interactions.
• Collaborate with team members to improve customer experience and service efficiency.
• Meet or exceed daily performance and quality standards.

Qualifications

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous experience in a call center or customer service role is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Ability to multitask, prioritize, and stay organized under pressure.
• Proficiency in basic computer applications and CRM systems.

Additional Information

Benefits

• Competitive annual salary ($47,000 – $52,000).
• Career development and growth opportunities within the company.
• Supportive and professional work environment.
• Comprehensive training and ongoing performance support.
• Stable, full-time position with consistent working hours.