Guest Relations/Front Desk Receptionist

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries.  At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services.  We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.
The Guest Relations / Front Desk Receptionist serves as the first point of contact for visitors, clients, and employees entering the Tijuana office. This role is responsible for creating a welcoming environment, managing front desk operations, administering security protocol, and supporting various administrative tasks to ensure smooth daily office operations.

Duties And Responsibilities

• Guest Reception and Customer Service
• Greet and welcome all visitors in a professional and friendly manner.
• Ensure that all visitors are escorted through the office.
• Answer, screen, and direct phone calls promptly.
• Maintain a clean and organized reception area that reflects the company’s brand.
• Manage incoming and outgoing mail, packages, and deliveries.
• Schedule and manage meeting room reservations and calendars.
• Assign lockers to employees.
• Maintain visitor logs, issue visitor badges, and ensure adherence to security procedures.
• Follow and enforce company policies for workplace safety and confidentiality.
• Work closely with Security Officer to ensure that all safety protocols are followed by staff and visitors.
• Read, acknowledge, and comply with Viamericas Staff Information Security Policy via the Information Security training portal.  This should be done within 30 days of hire and repeated annually.
• Attend periodic Information Security training provided by Viamericas’.
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded, and opened a suspicious file, etc.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business administration, Hospitality, Communications, or a related field preferred.
• 1–3 years of experience in front desk, receptionist, guest relations, or administrative support roles (preferably in a corporate or professional services environment).
• Prior experience working in security-sensitive or compliance-driven environments is a plus.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) and familiarity with calendar/meeting room management tools.
• Experience with phone systems, visitor management software, or security badge systems preferred.
• Comfortable learning and using office equipment (printers, scanners, etc.).
• Professional proficiency in English (highly preferred, given client and visitor interactions).
• Excellent customer service and interpersonal skills, with a warm and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Demonstrated ability to handle confidential information with discretion.
• Team-oriented but able to work independently with minimal supervision.

Come work for industry leaders! We are the fastest growing company in the industry, with best in class products.  We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.