Senior Client Success Manager ZR_20875_JOB

This is a remote position.

BruntWork is the fastest-growing outsourcing company in the world. We help businesses scale by providing access to top-tier global talent at a fraction of the cost. With thousands of clients worldwide, our mission is to deliver exceptional value while creating real opportunities for our agents.

Role Overview

We are seeking a Senior Customer Success Manager (CSM) to lead client relationships and ensure BruntWork continues to deliver unmatched value. Beyond the traditional CSM responsibilities, this role includes owning and running a bi-monthly client webinar series. These webinars will showcase thought leaders and practical sessions—ranging from sales masterminds to paid ads best practices to remote work excellence—delivered across CST and AEST time zones.

The right candidate will not only manage strategic client success initiatives but also spearhead this client-facing program that builds BruntWork’s authority and strengthens our client community.

Key Responsibilities

Customer Success

• Manage a portfolio of strategic clients, ensuring high retention and expansion.
• Act as a trusted advisor to clients, guiding them on how to maximize value from BruntWork.
• Proactively identify risks and opportunities to improve client satisfaction and reduce churn.
• Partner cross-functionally with sales, talent solutions, and operations to deliver seamless client experiences.
• Report on account health, upsell opportunities, and retention metrics to leadership.
• Plan, organize, and execute bi-monthly webinars as a value-add for clients.
• Curate themes (e.g., sales strategy, marketing, remote work productivity) and secure relevant guest experts.
• Coordinate logistics across CST and AEST time zones to maximize global accessibility.
• Host or co-host webinars with strong presence and clear communication.
• Drive post-event engagement, feedback collection, and content re-use for marketing.
• Proactively identify risks and opportunities to improve client satisfaction and reduce churn.
• Partner cross-functionally with sales, talent solutions, and operations to deliver seamless client experiences.
• Report on account health, upsell opportunities, and retention metrics to leadership.
• Plan, organize, and execute bi-monthly webinars as a value-add for clients.
• Curate themes (e.g., sales strategy, marketing, remote work productivity) and secure relevant guest experts.
• Coordinate logistics across CST and AEST time zones to maximize global accessibility.
• Host or co-host webinars with strong presence and clear communication.
• Drive post-event engagement, feedback collection, and content re-use for marketing.

Webinar Ownership

Qualifications

• 5+ years in Customer Success, Account Management, or a related client-facing role.
• Proven ability to build long-term client relationships and manage enterprise-level accounts.
• Strong project management skills with the ability to take full ownership of initiatives.
• Excellent verbal and written communication; confident in public-facing delivery.
• Experience with webinar platforms (Zoom, Teams, etc.) is a plus, but not required.
• Comfortable working across multiple time zones.
• Self-starter who thrives in a fast-growth, high-performance environment.

What We Offer

• Opportunity to lead both strategic client management and a high-visibility program.
• Exposure to a global client base across 45+ countries.
• Competitive compensation and growth opportunities in the world’s fastest-growing outsourcing firm.
• Flexible, remote-first culture with international collaboration.