Client Success Manager

Join our team as a Client Success Manager and play a pivotal role in ensuring our clients achieve their business objectives through our innovative solutions. This position is key to building lasting relationships and driving customer satisfaction. With a focus on proactive support, the Client Success Manager will ensure clients receive the full value of our offerings.

Key Responsibilities

• Establish and maintain strong, long-lasting client relationships by understanding their needs and challenges.
• Serve as the primary point of contact for our clients and act as a trusted advisor
• Lead client onboarding to ensure smooth implementation of our products and services.
• Conduct tailored training sessions to enhance user adoption and engagement.
• Monitor client accounts to anticipate and address potential issues before they arise.
• Facilitate resolution of any product-related challenges through coordination with internal teams.
• Track and analyse client performance metrics to drive continuous improvement and success.
• Gather client feedback and work with our product team to suggest improvements.
• Work closely with Sales, Product, and Support teams to ensure seamless client experiences.
• Support the sales team in identifying upsell and cross-sell opportunities.

Required Skills and Experience

• Proven experience in client relationship management, account management, or a related role.
• Understanding of our industry and ability to guide clients effectively.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly.
• Strong problem-solving abilities to address client needs and challenges.
• Exceptional organisational skills and ability to manage multiple priorities.

Who Are We?

At Synectics, we pride ourselves in providing cutting-edge data-driven business solutions. For over 30 years, our focus has been on developing advanced data management and software products worldwide. As a Client Success Manager, you'll be part of our mission to help clients harness the full potential of our solutions.

What We Offer

• Works When and Where Works: The autonomy to own your day.
• Dynamic Culture: Be a part of a company culture that fosters growth and innovation.
• Comprehensive Benefits: Enjoy a range of benefits designed to support your personal and professional life.